Community Manager

The Community Builders•Plymouth, MN

13d•Onsite

About The Position

The Community Manager is responsible for all phases of community operations and on-site team performance under the direction of the Regional Director of Property Management. The role manages company objectives and the property operating budget, with goals of increasing cash flow, balancing the budget, maintaining the physical asset, and providing residents with a quality living environment and superior customer service. The Community Manager establishes productive relationships with property team members and ensures adherence to TCB’s mission, policies, and procedures, as well as compliance with regulatory requirements. This position requires working in the office five days per week. The role oversees financial and administrative operations, property maintenance and inspections, resident communications and services, community activities, and staff recruitment and development. The Community Manager may also serve on corporate committees, attend trainings and conferences, and be available for emergencies, on-call duties, resident functions, and weekends as needed.

Requirements

Bachelor of Arts or Bachelor of Science degree.
Five or more years in a progressive career path in residential property management, hotel, hospitality, or retail management.
At least two years of experience in a supervisory or management role.
Excellent budget and financial management skills.
Knowledge of regulatory programs, policies, and federal housing laws and guidelines.
Experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Excellent verbal and written communication skills.
Demonstrated excellent customer service skills.
Ability to move around the building or site, move up to 50 pounds, and work in outdoor conditions.
Availability for five days a week in the office.

Nice To Haves

Knowledge of Federal Fair Housing Laws and Guidelines.
Ability to speak a second language.
Leadership skills and understanding of effective management of personal development for employees.
Industry designations such as COS, LIHTC, ARM®, or CPMC®.

Responsibilities

Develop and manage operating budgets, billing processes, operating reports, and accounting functions, including invoicing and expense tracking.
Monitor revenue transactions and rent collection, manage nonpayment-of-rent processes, and coordinate collection-agency follow-up and reporting.
Oversee leasing procedures and compliance with the Affirmative Fair Housing Marketing Plan and other regulatory requirements.
Approve and submit employee timesheets and enact cost-control measures as needed.
Oversee property curb appeal, annual apartment inspections, market-ready units, safety, preventive maintenance, and preparation for local, state, or federal audits and inspections.
Monitor the work order system and document and report incidents for risk management.
Provide outstanding customer service to residents; distribute communications promptly and follow up on service requests, complaints, building-rule violations, and resident-policy issues.
Work with Community Life staff and resident associations and groups to provide and advertise on-site and local activities and services that foster community and wellbeing.
Recruit, train, coach, manage, and motivate team members; provide evaluations and recommendations to HR.
Participate in corporate committees and attend trainings, seminars, and conferences.
Be available for emergencies, on-call duties, resident functions, and weekends as needed.