Community Manager

Cardinal Group Career•Columbia, SC

About The Position

The Community Manager is primarily responsible for protecting, maintaining, and enhancing the value of the community while maximizing the living experience for residents. This is accomplished by directing and coordinating the community’s overall operational activities. The position is full-time and exempt, with biweekly compensation and eligibility for benefits and bonuses. The role leads on-site maintenance technicians, office staff, and leasing team members; oversees community operations and resident relations; and manages financial performance, leasing, and upkeep. The Community Manager participates in required Cardinal U training and monitors team member participation. Other related duties may be assigned by the Team Leader. The position involves working both inside and outside apartment buildings and throughout the property, including amenities. It includes frequent exposure to outdoor elements and potentially unpleasant or hazardous conditions. The role requires regular standing, walking, reaching, climbing, stooping, or squatting; access to interior and exterior property areas in all weather; and handling or moving office products and supplies weighing up to 20 pounds. Routine local travel may be required to assist properties, attend training, or attend business meetings.

Requirements

Four years of experience in property management.
Strong working knowledge of leasing, marketing, construction, residential law, and resident relations.
Working knowledge of property management software.
Working knowledge of Microsoft Word, Excel, and the Google platform.
Ability to analyze monthly financial statements and prepare detailed budgets and operating forecasts.
Ability to identify deviations from financial plans, determine causes, and recommend action plans to the company.
Strong written and verbal communication skills.
Ability to understand and carry out industry-specific written and oral direction.
Positive, innovative approach to problem solving.
Ability to present ideas clearly, concisely, understandably, and in an organized manner; negotiate, persuade, and modify opinions to reach organizational goals and objectives.
Ability to work independently as a project leader and as a team member.
Ability to relate well with others, including while working remotely or at a distance.
Ability to work efficiently with accuracy, attention to detail, and follow-through.
Excellent time management and general organization skills.
Neat, professional appearance.
Strong client relations skills and previous supervisory experience.
Ability to embody Cardinal Culture and Cardinal’s Core Values every day.
Ability to access all interior and exterior areas of the property and amenities, and work inside and outside in all weather conditions.
Ability to push, pull, lift, carry, or maneuver office products and supplies weighing up to 20 pounds.
Ability to meet the position’s vision requirements, including close, distance, color, and peripheral vision, depth perception, and focus adjustment.

Nice To Haves

Entrata property management software experience is preferred.
Preferred career experience includes Property Manager, Property Management, Community Manager, Onsite Property Manager, Apartment Manager, or Real Estate Manager.

Responsibilities

Maintain a positive, professional, and client-oriented attitude when interacting with team members, residents, clients, and the public.
Improve community performance to meet or exceed annual financial and operational goals.
Direct day-to-day loss prevention, risk management, safety and security, maintenance, marketing, leasing, and facility upkeep activities.
Manage cash flow requirements and leasing strategy to develop operating income for the property.
Analyze and produce monthly financial statements, including operating variances from budget, cash management, and receivables collection strategies.
Maintain complete and accurate community files and records, including finalized audits to ensure lease data is correctly entered into management software.
Coordinate the collection and documentation of revenues in accordance with residents’ lease obligations.
Engage and contract goods and service providers, supervise their work, and approve invoices for services required to maintain the community.
Lead on-site maintenance technicians, office staff, and leasing team members.
Manage resident relations, including repair and maintenance requests, rent charge questions, lease issues, and other resident concerns.
Participate in Cardinal U training as required and monitor team members’ participation.
Perform other related duties as assigned by the Team Leader.