Community Manager

Start with a job, stay for a career.•Brandon, FL

2d•Onsite

About The Position

Edward Rose & Sons is seeking an on-site Community Manager to oversee the overall management of an apartment community and help support a positive resident experience. The role focuses on preserving the value and integrity of the company while coordinating day-to-day operations, leading community teams, addressing resident concerns, and monitoring operational and financial performance. The Community Manager works with leaders and team members across the community, oversees maintenance and office teams, supports hiring and staff development, and ensures that leasing, occupancy, budgets, and reporting are handled effectively. The position may require weekend hours and presence on the property during major incidents.

Requirements

Previous sales or customer service experience is required.
Proficiency with Microsoft Office programs is required.
Must be flexible with the work schedule; weekend hours may be assigned.
Must have reliable transportation and a valid driver’s license.
Must maintain a professional appearance in accordance with the team dress code policy.

Nice To Haves

Bachelor’s degree preferred.
CAM certification preferred.
Previous supervisory experience preferred.
Previous multi-family property management experience preferred.
Previous leasing experience preferred.
Experience with Yardi Voyager or related property management software preferred.

Responsibilities

Manage the overall apartment community to strengthen and uphold the value and integrity of the company.
Partner with leaders to support each team’s day-to-day operations and success.
Oversee maintenance and office teams; team structure varies by division.
Train team members in customer service and apartment sales techniques.
Meet regularly with team members to discuss strengths and development opportunities.
Maintain appropriate personnel levels, coordinate schedules, and delegate work to meet community needs.
Interview and hire qualified candidates.
Interact positively with residents, colleagues, and vendors, and promote diversity, equity, and inclusion on the team.
Evaluate and resolve resident concerns in a timely manner.
Be on the property as needed for major incidents requiring recovery, such as floods, electrical outages, or safety incidents.
Process and evaluate applications and lease renewals.
Investigate and enforce occupancy rules; inspect vacant apartments and document needed repairs.
Work with leaders to set and adhere to operational budgets.
Evaluate contractor projects upon completion for quality and contract compliance, where applicable.
Prepare and submit weekly reports on general operations, payroll, and community financial performance.