Community Manager

Cardinal Group Companies•Columbia, SC

13d

About The Position

The Community Manager is primarily responsible for protecting, maintaining, and enhancing the value of the community while maximizing the living experience for residents. The role directs and coordinates the community’s overall operational activities, working toward annual financial and operational goals. The position leads on-site maintenance technicians, office staff, and leasing team members; oversees operational functions including loss prevention, risk management, safety and security, maintenance, marketing, leasing, and facility upkeep; and manages resident relations. The Community Manager also oversees financial performance, leasing strategy, records, revenue collection, vendor services, and required team training. This full-time, exempt position is compensated biweekly and is eligible for benefits and bonuses. Work takes place both inside and outside apartment buildings, including property amenities and exposure to outdoor weather and other elements. Routine local travel may be required to support properties, attend training, and participate in business meetings. The role may also involve working at a distance or remotely when interacting with others.

Requirements

Four years of experience in property management.
Strong working knowledge of leasing, marketing, construction, residential law, and resident relations.
Working knowledge of property management software.
Working knowledge of Microsoft Word, Excel, and the Google platform.
Ability to analyze monthly financial statements and prepare detailed budgets and operating forecasts.
Ability to identify deviations from financial plans, determine their causes, and recommend action plans to the company.
Strong written and verbal communication skills.
Ability to understand and carry out industry-specific written and oral directions.
Positive, innovative approach to problem solving.
Ability to present ideas clearly, concisely, understandably, and in an organized manner; negotiate, persuade, and modify opinions to achieve organizational goals.
Ability to work independently as a project leader and as a team member, and to relate well with others while working at a distance or remotely.
Ability to work efficiently with accuracy, attention to detail, and follow-through.
Excellent time management and general organizational skills.
Neat, professional appearance.
Strong client relations skills and previous supervisory experience.
Ability to embody Cardinal Culture and Cardinal’s Core Values every day.
Ability to use hands to finger, type, handle, or feel; talk and hear; stand, walk, reach, climb, stoop, or squat; and access all exterior and interior parts of the property and amenities.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver office products and supplies weighing up to 20 pounds.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Experience with Entrata property management software is preferred.
Career experience as a Property Manager, in Property Management, as a Community Manager, as an Onsite Property Manager, as an Apartment Manager, in Real Estate, or as a Manager.

Responsibilities

Demonstrate a positive, professional, and client-oriented attitude toward the company with team members, residents, clients, and the public.
Improve community performance to meet or exceed annual financial and operational goals.
Direct day-to-day loss prevention, risk management, safety and security, maintenance, marketing, leasing, and facility upkeep activities.
Manage cash flow requirements and leasing strategy to develop operating income for the property.
Analyze and produce monthly financial statements, including operating variances from budget, cash management, and receivables collection strategies.
Maintain complete and accurate community files and records, including finalized audits to verify lease data has been entered correctly into management software.
Coordinate collection and documentation of revenues in accordance with residents’ lease obligations.
Engage and contract vendors, supervise their work, and approve invoices for goods and services needed to maintain the community.
Lead on-site maintenance technicians, office staff, and leasing team members.
Manage resident concerns involving repair and maintenance requests, rent charges, lease issues, and other matters.
Participate in Cardinal U training as required and monitor team member participation in Cardinal U.
Perform other related duties as assigned by the Team Leader.
Travel locally as needed to assist properties, attend training classes, and participate in business meetings.