Community Manager

The Scion Group•Columbus, OH

10d•Onsite

About The Position

The Community Manager is a dynamic business manager and community leader responsible for maintaining strong operational, expense, and revenue performance at an assigned student-living property. The role calls for a customer-centric leader who can work in a fast-paced collegiate environment, make sound decisions, and provide exceptional leadership. The position oversees staffing and team development, property administration, facilities and capital projects, the annual turnover process, financial performance, and customer experience and sales. The manager works with internal partner departments, vendors, residents, and property staff to maintain a safe, sanitary, well-performing community and meet property goals. The job is based at the assigned property and may require periodic travel. Daytime business hours are typical, with non-traditional hours required during peak times, emergencies, and inclement weather.

Requirements

Exceptional written and verbal communication skills.
Time-management skills.
Conflict-management skills.
Vendor-management skills.
Ability to maintain confidentiality.
Customer-centric mindset.
At least 3 years of experience managing living communities and a team of 3 or more.
Proficiency in Property Management Systems; Entrata is preferred.
Ability to work daytime business hours and non-traditional hours during peak times, emergencies, and inclement weather.
Eligibility to work in the United States; the employer is unable to sponsor visas.

Nice To Haves

Experience with Entrata is preferred.

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire team members through Greenhouse.
Collaborate with Learning & Development to train, develop, and lead team members, supporting effective property operations and career progression.
Schedule appropriate property staffing, including after-hours on-call shifts, and serve as the primary responder.
Use data, conversations, and team-building to improve employee experience and morale.
Prepare for, respond to, and advise on community matters, including market conditions, physical condition, policies, procedures, and onsite emergencies, in coordination with partner departments.
Engage the Legal department on vendor management, risk management, court appearances, and contract administration.
Conduct quarterly apartment inspections to assess damage and identify property improvements.
Maintain a safe and sanitary community for employees, residents, and guests, including curb appeal, sound facilities, common areas, and preventative maintenance.
Conduct monthly property walks and submit scorecard assessments.
Maintain and audit valid building and system permits to ensure compliance with codes and company standards.
Identify needed capital improvements and work with the Regional Manager and Facilities & Capital Department on approval and execution.
Obtain vendor bids and seek approval for projects exceeding the property’s budgeted threshold.
Plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor, setting clear goals and deadlines for staff and vendors.
Coordinate with Talent Acquisition to staff the property for annual turnover deadlines.
Forecast and manage turnover financial performance to keep controllable property expenses within budget.
Use Turnable to create, manage, and update the electronic turnover board and track progress and deadlines.
Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
Provide hands-on assistance with turnover tasks, including moving furniture and appliances, facilities punch work, organizing resident trash, and cleaning units.
Work with partner departments on property financial activities, including annual and capital budgets, expenditures, invoice entry, payroll, inventory, collection policies, forecasting, revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
Seek opportunities to increase revenue or reduce expenses to improve Net Operating Income.
Implement and maintain Scion’s customer experience philosophy across brand integrity, reputation management, resident events, work order management, turnover, and staff hiring and development.
Monitor customer feedback through internal surveys and reputation platforms and develop action plans to promptly improve the resident experience.
Achieve property-specific Key Performance Indicators and revenue targets, including market rates, gain to lease, concessions, and leasing velocity.
Support the Assistant General Manager with escalated resident concerns and help de-escalate situations when needed.