Community Manager

Brighthaven • San Rafael, CA

11d • $30 - $34

About The Position

The Community Manager oversees the assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in line with company and owner objectives. The role calls for professionalism, positive engagement, relationship-building, collaboration, active listening, and a commitment to ensuring residents and staff feel heard and valued. The Community Manager works with residents, employees, vendor partners, regulatory agencies, social services, senior leadership, and other organizational support teams to address concerns and support the community’s success.

The position is responsible for resident relations and services, community finances and performance, on-site operations, staff leadership, compliance, and the physical condition of the property. The incumbent is classified as essential staff and is expected to report to work and follow safety and business protocols. The role involves frequent sitting and walking, travel within the region and to other business offices and events, regular computer and phone use, and occasional physical activities such as squatting, bending, twisting, pushing, and pulling.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to de-escalate and respond to resident concerns.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and tax credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work under time and other constraints.
• Professional presentation and appearance.
• Familiarity and ability with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.
• Ability to report to work as essential staff and adhere to safety and business protocols.
• Ability to travel within the region and to other business offices and events by airline, train, and automobile.
• Ability to perform frequent sitting and walking, repetitive computer, keyboard, mouse, and phone use, and occasional squatting, bending, twisting, pushing, and pulling.
• Ability to read, comprehend, write, perform calculations, and communicate verbally; may work at an elevated site and walk on uneven ground.

Responsibilities

• Ensure a positive resident experience throughout the resident life cycle, from move-in through move-out.
• Establish a system to acknowledge resident complaints promptly and take action to address them.
• Advocate for residents by communicating their concerns to senior leadership and serve as a resource for issues affecting community living.
• Plan and manage resident events and retention programs; refer residents to appropriate services and agencies when needed.
• Maintain a secure, confidential file for each resident.
• Monitor the community’s financial health through regular review of budget comparisons.
• Support financial growth through marketing and leasing residential units and developing additional revenue lines.
• Manage budgets, rent rolls, projections, and occupancy goals; establish a system to achieve 0% rent delinquency.
• Prepare accurate, timely monthly reports and financial statements.
• Prepare the Property Annual Operating Budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate with multiple departments when applicable.
• Set and communicate immediate and long-term goals for team members, and coordinate and oversee on-site operations.
• Oversee budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
• Provide regular feedback, training, and development; assess employee performance, recognize strong performance, and set clear expectations for poor performance.
• Promote collaboration, inclusivity, trust, transparency, and effective communication with residents, community members, agencies, owners, and team members.
• Respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency and maintain the community’s curb appeal.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Meet local, state, and federal agency compliance and eligibility requirements; ensure procedures in employee and management handbooks are followed.
• Respond to potential housing violations and liability concerns, and seek Regional Manager approval and guidance within specified parameters.

Benefits

• Comprehensive benefits, including health, dental, and vision coverage, 401(k), personal time off, and paid holidays.
• Growth opportunities based on achievement, with an emphasis on promotion from within.
• Learning and development opportunities through online training platforms, training classes, and one-on-one coaching.
• Flexible work schedules to accommodate employees’ varying needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed