Community Manager

Woda Cooper • Louisville, KY

13d • Onsite

About The Position

The Community Manager oversees the day-to-day operations of Bridlewood Crossing, an affordable housing community in Louisville, Kentucky. Responsibilities cover resident relations, leasing, compliance, financial performance, and property operations. The manager works with residents, vendors, and the regional support team to maintain a safe, well-managed community and provide quality customer service.

The role includes leasing and applicant screening, rent collection and recordkeeping, resident-file compliance, budget administration, property inspections and maintenance coordination, financial reporting, and resident-relations programming. The Community Manager also responds to certain after-hours and weekend emergencies, communicates promptly with residents and coworkers, and completes assigned training. Travel to community locations and surrounding markets is required.

Requirements

• Must be at least 18 years old and have a high school diploma or GED.
• Outgoing, friendly, customer-oriented demeanor.
• Excellent interpersonal, sales, and customer-service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Demonstrated ability to lead and develop a team of associates.
• Understanding of property-management laws, guidelines, and best practices.
• Proficiency in Microsoft Office Suite or related software.
• Travel to community locations and surrounding markets is required.
• Must possess a valid driver’s license and insurance.

Nice To Haves

• Experience in affordable housing programs, including one or more of LIHTC, Section 8, and HUD.
• Experience with property-management-related software.
• Familiarity with Fair Housing laws.

Responsibilities

• Maintain positive interactions with residents and the public to support the community’s image and resident retention.
• Manage leasing activities, including responding to inquiries, showing apartments, processing applications and deposits, verifying applicant information, following up with prospects, and completing leases and annual certifications on time.
• Maintain the community’s curb appeal and keep prospect and resident information confidential.
• Securely handle rents and other on-site funds, make daily deposits, and maintain records.
• Collect and post rents, track collections, pursue delinquent accounts, issue resident notices, and attend court proceedings as needed.
• Screen and score rental applicants, control delinquency, and process bad-debt files for collection.
• Promote a customer-centered service culture with prospects, residents, family members, and coworkers.
• Administer the operating budget and control monthly expenses using a budget control log where applicable.
• Compile credit and income information and verification documents for applicant approval and recertification, and submit them to Compliance.
• Maintain resident files in compliance with SHFA, governmental, lender, and investor commitments.
• Track unit inspections and ensure preventive maintenance is completed.
• Approve vacant units as market-ready and provide feedback or work orders as needed.
• Walk and inspect the property daily; schedule capital improvements and repairs, obtain bids based on common specifications, and submit them to the Regional Manager for approval.
• Complete financial reporting, records, and paperwork accurately and on time.
• Review capital maintenance recommendations and forward them to the Regional Manager for approval.
• Monitor neighborhood market conditions.
• Ensure residents comply with lease terms, rules, and regulations.
• Develop and implement positive resident-relations programs.
• Participate in company-sponsored continuing education and training seminars.
• Report work-related injuries and property loss or liability issues promptly to the specified company contacts.
• Read and follow company policies and procedures, respond to email promptly, and complete required training on time.
• Learn and use company-related software.
• Respond to after-hours and weekend emergencies involving injuries or property damage.
• Communicate effectively with residents, associates, and vendors; report to work dependably and on schedule.
• Perform other related duties or training as assigned.

Benefits

• Competitive wages and annual bonus opportunities.
• Medical, dental, and vision coverage.
• Short-term disability and life insurance.
• 401(k) with company match.
• Employee Stock Ownership Plan (ESOP) at a 100% employee-owned company.
• 12 days of paid time off.
• 8 paid holidays and 2 floating holidays.
• Fitness reimbursement.
• Professional development reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED