Community Manager

Related•Norwich, CT

About The Position

Related Affordable is seeking a dynamic, results-driven Community Manager to lead the day-to-day operations of an affordable housing community. The role focuses on fostering a well-maintained, supportive living environment for residents while overseeing a dedicated team, driving operational excellence, and ensuring compliance with affordable housing regulations. The Community Manager oversees leasing, marketing, recertifications, administrative and financial operations, resident relations, maintenance, budgeting, and performance reporting. The position also includes special projects that support the community and improve operational success.

Requirements

  • At least 3 years of property management experience.
  • Expertise in affordable housing programs, such as Project-Based Section 8 and LIHTC.
  • Strong financial acumen, including budget management and accounting principles.
  • Experience with RealPage, OneSite, and JD Edwards, or similar property management software.
  • Proven leadership skills with direct supervisory experience.
  • A proactive, problem-solving mindset and a passion for creating great living experiences.
  • Ability to maintain confidentiality and navigate sensitive issues professionally.
  • Accountability and reliability, including ownership of projects and outcomes, precision, attention to detail, resilience, proactive problem-solving, and ongoing learning and development.
  • Ability to foster collaboration and a resident-centered environment through empathy, respect, and cross-functional cooperation.

Responsibilities

  • Lead, hire, train, and evaluate office and maintenance staff.
  • Oversee leasing, marketing, recertifications, and administrative functions.
  • Manage financial operations, including accounts payable and receivable, rent collection, and delinquency management.
  • Build relationships with residents and manage tenant-landlord relations, including conflict resolution.
  • Maintain compliance with affordable housing programs, including HDC, HCR, HUD, and LIHTC.
  • Supervise property maintenance and ensure timely, high-quality service.
  • Develop and manage the property's financial budget.
  • Prepare reports to track performance and identify opportunities for improvement.
  • Complete special projects that enhance the community and drive operational success.

Benefits

  • 19 or more days of paid time off.
  • Customizable medical, vision, and dental options.
  • Life insurance and an Employee Assistance Program.
  • 401(k).
  • Flexible spending account (FSA) and health savings account (HSA).
  • Employer-paid life and AD&D insurance.
  • Paid leave and disability programs.
  • Mental health resources, including counseling.
  • Fertility benefits, including surrogacy and adoption assistance.
  • Paid time off to volunteer and matching for charitable donations.
  • Learning and training programs.
  • Tuition and certification reimbursement.
  • Internal advancement opportunities.
  • Annual performance bonus.
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