Community Manager

PMP Management•Los Angeles, CA

13d

About The Position

PMP Management is seeking a motivated, detail-oriented, communicative, and personable Community Manager for its Los Angeles Division. The company provides association management services to common interest developments in California, Utah, and Texas, with a personalized service approach supported by the resources of Odevo. Community Managers typically oversee 5 to 7 associations, with support from an Associate Manager, Customer Care Champions, and an administrative team. The role serves as a primary liaison to association boards and homeowners and oversees association operations and administration in accordance with management agreements and association policies and procedures. The Community Manager also uses PMP management tools, reviews financial reports, advises boards and committees, facilitates board meetings, supports architectural review processes, and coordinates community and facility inspections.

Requirements

Extraordinary customer service skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to quickly learn and understand company software programs.
Proficiency in reviewing and understanding budgets and financial statements.
Strong organizational skills.
An honest, responsible, optimistic, and enjoyable demeanor.

Nice To Haves

Four-year college degree preferred.
Two years of experience as an HOA portfolio or on-site manager preferred.
CMCA certification preferred.

Responsibilities

Act as or oversee the primary liaison with the Association Board of Directors and homeowners.
Oversee association operations and administration in accordance with the management agreement and the Association’s policies and procedures.
Perform administrative and management duties requested by the Board of Directors and in accordance with the management agreement.
Ensure effective use of PMP Management tools, including the maintenance calendar, action item tracker, financial summaries, and delinquency tracker.
Review monthly financial reports and financial summaries.
Provide or oversee recommendations to the Association’s Board of Directors and committees on matters that need to be addressed in the community.
Set up, attend, and facilitate Board meetings according to PMP standards.
Prepare Board packages according to PMP’s “Absolutes” and standards.
Assist the Board of Directors and Architectural Review Board with the architectural review process and routine inspections as necessary.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Conduct community walks and inspections as required by the management contract.
Perform other duties as assigned.