Community Manager

CCH•Oakland, CA

13d•$28 - $38•Onsite

About The Position

The Community Manager ensures the efficient and safe management of an assigned community, overseeing staff and property functions to provide high-quality, safe housing in a fiscally responsible manner. The role builds positive rapport and communication with residents, the Board of Directors, Portfolio Manager, support staff, regulatory agencies, and other community constituents. On-site living is required, and a one-bedroom apartment is provided. The Community Manager manages day-to-day property operations, supervises and develops staff, ensures compliance with applicable policies and regulations, and oversees resident services, maintenance, inspections, occupancy, and financial administration. The position works closely with the Portfolio Manager on the site’s annual budget and maintains accurate property and resident records. This is a full-time, non-exempt position based at Beth Eden Housing in Oakland, California, reporting to the Portfolio Manager.

Requirements

High school diploma or GED.
At least 1 year of supervisory experience.
Proficiency with Microsoft Office 365 and ability to quickly learn the organization’s other systems.
Strong organizational skills, attention to detail, prioritization, and time-management skills, with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communication.
Ability to serve with integrity, professionalism, and confidentiality.
Satisfactory completion of a background check after receiving a conditional job offer.

Nice To Haves

Real Estate License, or Certified Property Manager (CPM) certification plus 1 year of property management experience.
Knowledge of HUD/Section 8, Tax Credits, and systems related to managing these programs.

Responsibilities

Contribute to caring and positive working and living environments for employees and residents.
Manage the day-to-day operations of an assigned property.
Perform supervisory functions, including staff selection, training and development, performance management, and handling interpersonal matters.
Identify community resources to recruit for staff vacancies in collaboration with the HR Department.
Enforce CCH policies and procedures and ensure compliance with legal requirements and administrative agency rules and regulations.
Manage the resident waiting list in compliance with Fair Housing and Section 504 guidelines.
Prioritize and assign staff work and projects; coordinate service work and preventative maintenance; and ensure work schedules are followed.
Collaborate with internal and external business partners and vendors on improvements, repairs, and related work.
Prepare for site and other inspections, including INSPIRE, MOR, and annual audits, by reviewing checklists and forms and ensuring requested documentation is accessible at the site.
Manage property finances and maintain necessary financial records and files.
Work with the Portfolio Manager to develop the site’s annual budget and administer it to maintain a clean, safe, and well-maintained property while staying within +/- 5% of the approved budget.
Direct rent collection and daily rent deposits, and communicate deposit information to the corporate office.
Maintain an average occupancy level of 98% or better.
Market units according to an approved plan and applicable federal, state, local, and regulatory requirements.
Process, complete, and maintain accurate resident files at move-in and each recertification within established regulatory guidelines.
Review delinquent accounts and resident receivables and determine collection actions in consultation with the Portfolio Manager.
Conduct annual or more frequent unit inspections and follow up with housekeeping letters, work orders, and resident maintenance chargebacks.
Perform other duties as assigned.