Community Association Manager / Portfolio (PAZ102626)

RealManage•Phoenix, AZ

13d•$60,000 - $70,000•Onsite

About The Position

The Community Association Manager (CAM) leads the day-to-day operations of a portfolio of community associations and serves as a key representative of RealManage. The role delivers professional, timely service consistent with company values and service-level agreements, working closely with the Director of Community Association Management (DCAM) and Boards of Directors to support community operations, resolve issues, promote community harmony, and enhance each community’s value and resident experience. The CAM builds relationships with homeowners, board members, vendors, and staff; oversees association communications, meetings, budgets, financial reporting, vendors, projects, compliance, and risk management; and supports staff development. The role is based in the Phoenix, Arizona office and may require work in varying environmental conditions and schedules, including evenings, weekends, on-call hours, and overtime as required.

Requirements

Minimum 2 to 3 years of property management or community management experience, in addition to other professional work experience demonstrating leadership capabilities.
Valid driver's license.
Proven ability to effectively manage and lead a team.
Experience managing complex developer portfolios and relationships.
Strong understanding of community association business and financial statements.
Excellent organizational, time-management, and communication skills.
High integrity, honesty, professionalism, and customer-service orientation.
Excellent verbal and written communication skills, with the ability to engage effectively with internal and external customers.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including standing and walking for extended periods; frequent climbing, bending, kneeling, crouching, or reaching; regularly lifting, carrying, pushing, or pulling up to 50 pounds; and occasionally handling heavier objects with assistance.
Ability to work in varying environmental conditions, use appropriate personal protective equipment, and work varying schedules including evenings, weekends, on-call, and overtime as required.

Nice To Haves

CMCA or state equivalent certification is desired.

Responsibilities

Respond to emails and calls within 24 hours and maintain clear, consistent communication with residents about collections, compliance, service requests, work orders, and other community matters.
Build relationships with residents, foster a collaborative community culture, and address escalated homeowner concerns professionally.
Oversee daily operations for a portfolio of community associations and provide strategic and operational guidance to Boards of Directors.
Advise Boards on contractor selection, insurance coordination, and long-term planning.
Develop and execute strategic plans to improve services, amenities, and operational efficiency.
Prepare for and conduct Board and annual meetings, and produce monthly management reports with actionable insights.
Present timely financial and operational reports to Boards and stakeholders.
Prepare and manage annual budgets for multiple communities in alignment with Board objectives.
Coordinate with accounting on financial performance, invoice processing, cash flow management, and variance analysis.
Review, approve, and oversee vendor payments in accordance with community budgets.
Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.
Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
Oversee community repairs, maintenance, and improvement projects to ensure quality, timeliness, and adherence to budgets.
Identify opportunities to improve services and operations.
Ensure compliance with governing documents, legal regulations, and industry standards.
Implement risk management strategies, maintain appropriate insurance coverage, and manage claims through resolution.
Use sound judgment and problem-solving skills to analyze and navigate complex issues.
Lead, mentor, and support staff to promote professional growth and high performance.
Attend required team and training meetings.
Complete assigned special projects and other duties as needed.
Conduct all duties with personal, professional, and ethical integrity, accountability, and professionalism.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Health Savings Account (HSA), available with the required high-deductible medical plan
Flexible Spending Account (FSA)
Education reimbursement
401(k) matching
Employee Assistance Program (EAP)
11 paid holidays