Community Manager - LIHTC Lease Up

The NRP Group LLC•Denton, TX

8d•Onsite

About The Position

The Community Manager is responsible, under the direction of the Regional Property Manager, for daily management of a new LIHTC lease-up apartment community in Denton, Texas. The role coordinates community operations, supports excellent customer service and a quality living environment, maximizes cash flow while preserving assets, works toward budgeted net operating income, and establishes a positive working environment for property team members. Responsibilities may vary based on community size and staff delegation. The Community Manager oversees financial performance, budgeting, reporting, rent collection, property data and accounting processes, capital improvements, vendors, and compliance-related legal matters. The role also supports leasing and marketing, monitors rental activity and pricing, manages renewals and occupancy compliance, and maintains required customer-service and shop performance standards. The position supervises property service operations and safety, supports resident retention, and recruits, trains, coaches, schedules, and provides feedback to team members. The role may require emergency and on-call coverage, weekend availability, assistance at other properties, and property-related errands.

Requirements

High school diploma or equivalent.
At least 5 years of property management experience.
At least 1 year of supervisory experience.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 LIHTC Program, and other laws related to property-specific guidelines and occupancy standards.
Strong computer skills, especially in Microsoft Office Suite.
Valid driver’s license and reliable transportation.

Nice To Haves

Bachelor’s degree or CPM designation highly preferred.
Tax Credit Specialist (TCS) or HCCP designation preferred.
Experience with Yardi preferred.

Responsibilities

Oversee property financial performance and work toward achieving budgeted NOI.
Maximize cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents about overdue rent.
Monitor Yardi data and ensure accuracy and timely preparation of leasing activities, accounts receivable cash receipts, accounts payable invoices, statements of disposition, monthly closing procedures, and late fees.
Develop cost-saving strategies to reduce budgeted expenses.
Create the annual operating budget and business plan with the Accounting team and Regional Property Manager.
Review financial statements with property accounting team members and prepare monthly variance reports.
Analyze income, expenses, traffic, lease expirations, market rents, delinquency, and financial statements, and make recommendations as needed.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Review bid summaries, monitor vendor work, verify invoices, and confirm contracted services and materials were properly provided before payment is released.
Process delinquent residents according to policy, collect late fees, and file on units by the appropriate deadline.
Represent the property in court proceedings under direction of legal counsel and understand property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer or eviction actions.
Support leasing by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
Monitor rental activity, on-site sales, marketing outreach, and advertising plans.
Maintain knowledge of the market, market rents, and demographics; evaluate and recommend rental pricing.
Monitor daily move-in and move-out status reports and manage monthly renewals.
Verify weekly traffic sources, follow up on prospect status and closing ratios, and implement programs and team development plans to improve results.
Ensure residents are on current, correct Blue Moon lease agreements with accurate terms and conditions.
Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws governing property guidelines and occupancy standards.
Maintain passing e-shop, phone shop, and physical shop scores.
Inspect the property and market-ready units daily.
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Supervise safety and risk management functions, including coordinating monthly safety meetings.
Review resident retention programs to meet resident needs and improve retention.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Recruit and select team members in accordance with company selection policies, procedures, and core values.
Train, coach, and mentor team members, working with the training department and providing ongoing feedback.
Build a team environment through weekly meetings, realistic goals, and open communication.
Generate employee schedules in e-time and audit missed punches.
Recommend compensation adjustments, promotions, and terminations.
Perform other duties as required; occasionally assist at other properties and run errands to support the property.