Lease Up Community Manager

RPM Living • Sarasota, FL

12h • Onsite

About The Position

The Lease Up Community Manager oversees all business operations at an apartment community. This role leads and develops property staff, supports financial and budget management, promotes resident satisfaction and retention, works with maintenance and marketing teams, manages leasing strategies and eviction procedures, and maintains client and owner relationships. The successful candidate is expected to have strong resident relations and interpersonal skills, communicate effectively, lead and train others, and be dependable, professional, and collaborative.

The position is based onsite, primarily in an office setting, with occasional work outside and exposure to the elements. The office may have bright lights, constant noise, and distractions. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Employment is contingent on successful completion of a background check as required by applicable local and federal law. A valid driver’s license is preferred; candidates without one may be provided a liability waiver, as applicable. RPM Living participates in E-Verify and is an Equal Opportunity Employer.

Requirements

• Bachelor’s degree from a four-year college or university, or 1–2 years of relevant experience, or an equivalent combination of education and experience.
• At least 3 years of related multi-family property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to work a flexible schedule that includes weekdays, nights, and weekends as needed.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications in person and by phone or computer, occasionally lift or carry items weighing up to 20 pounds, and operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, give feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to improve morale and productivity.
• Assist in budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed to company standards.
• Provide excellent customer service while maintaining high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies that achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available to all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager