Community Director - Lease Up

Affinity Living Communities•Missoula, MT

13d

About The Position

Axis Residential, part of the Inland Group, is hiring a people-focused Community Director for Affinity at Missoula, a new 55-and-older active adult community. The Community Director is responsible for the overall operations of the community and for maintaining its maximum revenue potential. The role builds strong relationships with residents, prospective residents, the Portfolio Manager, and the on-site team while creating a supportive community culture and providing excellent customer service. The position leads and develops the office team, manages daily operations and budgets, supports leasing and sales, and works to maintain occupancy and revenue. It also oversees property presentation, unit readiness, resident applications, insurance records, expenditures, invoices, vacancies, and enforcement of community rules. The Community Director collaborates with the Portfolio Manager and complies with company policies and Fair Housing Laws. Additional tasks may be assigned to meet organizational needs. The work is primarily in a temperature-controlled office, with occasional exposure to outdoor weather and related driving conditions. The role involves sitting, walking, occasional stair climbing and lifting, frequent fine motor tasks, and working in a multitasking, pressure-paced environment. Evening and weekend work may be necessary.

Requirements

Experience developing and leading a high-performing team.
Understanding of financial statements, budgets, and invoicing.
Excellent communication skills and proficiency speaking, reading, and writing in English.
Strong computer skills, including MS Office, property management software, and CRM solutions.
Willingness to work evenings and weekends as necessary.
High school diploma or equivalency certificate.
Valid driver’s license and an insured, operable vehicle.
Must be a team player who takes a “we over me” approach to building and sustaining relationships.
Must be determined, ambitious, and self-motivated.

Nice To Haves

Prior multifamily property management experience is strongly preferred.

Responsibilities

Manage, lead, develop, and motivate a high-performing office team.
Create and maintain a community culture that enhances residents’ way of life and provides excellent customer service and a supportive home environment.
Provide continual training and performance evaluations for associates.
Participate in resident-led events and activities.
Participate in sales programs and leasing activities and build rapport with current and prospective residents.
Establish and maintain the best possible occupancy and revenue potential of the apartment community.
Manage daily property operations to achieve financial goals and budgets.
Ensure the community’s physical well-being and curb appeal through daily inspections and by ensuring units are market-ready.
Monitor local market conditions and availability, identify areas for improvement, and make strategic recommendations.
Ensure prospective residents complete application and credit checks before approval for occupancy.
Maintain current liability insurance records.
Use sound judgment regarding property expenditures and ensure timely, accurate submission of invoices.
Proactively address vacancies by achieving timely unit turnover with the maintenance supervisor and implementing a marketing program to pre-lease apartments.
Ensure timely service and enforcement of evictions for non-payment of rent and violations of community rules and regulations.
Assist the Portfolio Manager with tasks such as collecting bids for annual budget preparation and financial variance reporting.
Comply with company policies and procedures and Fair Housing Laws.
Perform additional tasks as needed to meet organizational needs.

Benefits

Competitive pay based on experience.
Monthly bonus incentive.
Annual performance review with potential merit increase.
Medical, dental, and vision insurance with 100% employer-paid monthly premiums for associates.
Flexible Spending Accounts for healthcare and dependent care.
Disability, AD&D, and life insurance.
401(k) with a 3% company contribution.
Accrued vacation time, sick pay, 12 paid holidays per calendar year, a personal day, and a paid volunteer day.
Employee Assistance Program.
Charitable giving program and community involvement.