Lease Up Community Manager

RPM Living • Sarasota, FL

19h • Onsite

About The Position

The Lease Up Community Manager oversees all business operations at an apartment community. The role calls for strong resident relations and interpersonal skills, effective communication, leadership, training, dependability, professionalism, and teamwork. The position is based on site, primarily in an office setting, with occasional outdoor work and a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Requirements

• Strong resident relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, train, and work as a dependable, professional team player.
• Ability to meet the physical and operational demands of the role, including operating a computer and office equipment.
• A flexible schedule, including weekdays, nights, and weekends as needed.
• A valid driver's license is preferred; candidates without a license may be provided a liability waiver, as applicable.
• Successful completion of a background check, as required by local and federal or state law.

Nice To Haves

• A valid driver’s license.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and partner with marketing to implement leasing strategies that achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client and owner relationship by meeting with owners, conducting property tours, providing updates, and responding to requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed