Adult Housing Services Manager
About The Position
The Adult Housing Services Manager oversees The Center’s LGBTQ-affirming wrap-around and support services for adults experiencing homelessness or at risk of homelessness. The Manager directs program activities and staff to ensure services and processes meet participant needs and contract expectations, and champions collaborative, trauma-informed, goal-oriented service delivery to resolve housing instability. The position reports to the Director of Adult Housing Services and directly supervises 3–4 staff members. The role includes staff supervision, development, hiring support, program implementation, budget and expenditure tracking, partnerships, reporting, documentation quality and compliance, and oversight of program outcomes and data. The position is on-site in the office most of the time in San Diego’s Hillcrest community, with potential occasional remote work with supervisor approval.
Requirements
- At least 2 years of experience providing case management, housing navigation, and/or wrap-around services to people experiencing homelessness or at risk of homelessness.
- At least 1 year of experience providing staff supervision and support.
- Fluency in English.
- Comfort working in PC/Windows-based environments.
- Experience managing crises and implementing crisis interventions.
- Ability to manage multiple tasks with shifting priorities.
- Competence working with diverse populations.
- Competence in fair housing, motivational interviewing, trauma-informed care, and harm reduction practices.
- Reliable transportation, a valid driver's license, and auto insurance.
Nice To Haves
- Bachelor’s degree in a social service-related field.
- At least 3 years of experience providing case management, housing navigation, and/or wrap-around services to people experiencing homelessness or at risk of homelessness.
- At least 2 years of experience providing staff supervision and support.
- Working knowledge of Homeless Management Information Software (Clarity HMIS) and case management software (Apricot).
- Fluency in Spanish.
- Knowledge of current issues related to the LGBTQIA+ community and people experiencing homelessness.
Responsibilities
- Provide direct supervision and support to program staff.
- Oversee and support the implementation of program activities.
- Collaborate with the People and Culture team to initiate hiring, lead interviews, and participate in hiring decisions.
- Provide staff development, mentoring, onboarding, and training.
- Develop work plans in collaboration with direct reports.
- Support staff in applying harm reduction strategies, crisis intervention techniques, and motivational interviewing practices.
- Support staff through crisis and high-stress situations while prioritizing the safety of everyone involved.
- Track program expenditures and budgets.
- Develop and maintain collaborative relationships with partner agencies, stakeholders, and other service providers.
- Complete and submit program reports.
- Ensure program documentation adheres to HIPAA standards.
- Track and analyze program outcomes and guide activities to ensure contract compliance.
- Collaborate with the quality assurance team to ensure program data is captured and retained in case management software.
- Review participant documentation for timely completion, quality, and compliance.
Benefits
- 401(k) retirement plan with company match.
- Medical, dental, vision, and chiropractic health coverage.
- Optional out-of-pocket coverage for spouses, domestic partners, and dependent children.
- Vacation and holiday benefits.
- Professional training and development experiences.
- Opportunities for promotion and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
