Client Services Manager - Adult
About The Position
The Client Services Manager (CSM) works under the general supervision of the Program’s Supervisor and assesses consumers’ needs, and those of their families when appropriate. The CSM arranges, coordinates, monitors, evaluates, and advocates for services through Family/Person Centered Planning (PCP) and the development of an individual plan of service (FPOS/IPOS). The role addresses each consumer’s biopsychosocial status and the social system in which case management operates. The CSM assures the implementation and delivery of services consistent with recovery, self-determination, and resilience principles, while developing and maintaining a therapeutic relationship with the consumer. The CSM links consumers with external systems for additional services, resources, and opportunities in line with department performance goals and standards. Master’s-level CSMs are assigned to provide Intensive Case Management and/or therapeutic interventions. CSMs may also provide crisis support, including possible prescreening for inpatient or partial hospitalization for assigned consumers and families.
Requirements
- Bachelor’s-level candidates must have at least a Bachelor’s degree in Social Work and appropriate Michigan licensure/certification.
- Master’s-level candidates must have a Master’s degree in Social Work, Psychology, or Counseling and State of Michigan licensure; listed credentials include Licensed Master’s Social Worker, Limited License Psychology, or Licensed Professional Counselor.
- Master’s-level candidates must have one year of paid work experience with the specific consumer population served, such as adults with mental illness, adults with developmental disability, integrated care, or assertive community treatment.
- Demonstrated knowledge and skills necessary to provide appropriate care for the clinical needs and ages of the individuals served.
- Demonstrated knowledge of the clinical needs, symptoms, and behaviors of individuals served, and understanding of growth and development across the lifespan.
- Ability to assess data reflecting an individual’s status, interpret information to identify age- and population-specific requirements, and provide appropriate care for adults and geriatric individuals.
- Willingness to receive substance use disorder training and obtain a listed certification: CAADC, CADC, CCJP, CCDP, or CCDP-D.
- Where applicable, meet the stated QMHP or QIDP qualifications, including specialized training or one year of relevant experience, as described in the posting.
- A related degree and/or limited license may be considered in lieu of the stated qualifications where provider qualifications and appropriate supervision exist.
Nice To Haves
- For Bachelor’s-level candidates, one or more years of experience with the specific consumer population served is preferred.
- One year of experience with the chronic mentally ill and vocational education is preferred.
Responsibilities
- Assess consumers’ needs and, when appropriate, the needs of their families.
- Arrange, coordinate, monitor, evaluate, and advocate for services through Family/Person Centered Planning and individual plans of service.
- Address consumers’ biopsychosocial status and the social systems involved in case management.
- Assure implementation and delivery of services consistent with recovery, self-determination, and resilience principles.
- Develop and maintain therapeutic relationships with consumers.
- Link consumers with external systems for additional services, resources, and opportunities in accordance with department performance goals and standards.
- For Master’s-level CSMs, provide Intensive Case Management and/or therapeutic interventions as assigned.
- Provide crisis support services as required, potentially including prescreening for inpatient or partial hospitalization for assigned consumers and families.
Benefits
- Bi-weekly pay
- Vacation, sick, and personal time
- Four medical plans to choose from, with eligibility beginning the first day of hire
- Dental coverage
- Vision coverage
- Aflac
- Agency-provided disability and life insurance, with optional buy-ups
- 401a Money Purchase Pension Plan
- 401a Defined Contribution plan
- 457 Deferred Compensation retirement plans
- YMCA corporate discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
