Client Services Manager

BAYADA Home Health Care•Columbia, MD

5d•Onsite

About The Position

BAYADA Home Health Care is seeking a Client Services Manager for its Columbia, Maryland Home Health Office. This role supports a new and growing office and offers potential for career growth and advancement. The manager helps ensure that clients and their families receive compassionate, excellent, and reliable home health care in a dynamic, entrepreneurial environment, working as part of a professional care team. The position manages coordination of client services and urgent scheduling needs, oversees and develops a caseload, builds relationships with clients and community partners, and works with Clinical Managers to support field employees. It also involves monitoring caseload financial and operational metrics. The advertised base salary is $45,000–$52,000, based on qualifications.

Requirements

Demonstrated record of successfully taking on increased responsibility and achieving goals.
Ambition to grow and advance beyond the current position.
Strong computer skills, including use of an electronic medical record.
Excellent communication and interpersonal skills.

Nice To Haves

Bachelor's degree preferred.
Prior knowledge of or experience with Medicare, Home Care Homebase, and OASIS.
Prior supervisory experience.

Responsibilities

Provide superior customer service and quality home care.
Manage coordination of client services and emergent scheduling issues.
Manage the Client Services Manager caseload and proactively grow it.
Build lasting relationships with clients, referral sources, payors, and community organizations.
Develop strong, communicative relationships with the team.
Maintain effective fiscal management of the caseload by monitoring metrics such as admissions, percentage of Medicare, and referrals rejected by reason.
Partner with Clinical Managers to provide supervision and support to field employees.