Client Services Manager

SGS • South Brunswick Township, NJ

4d • Hybrid

About The Position

SGS is seeking a Client Services Manager for its Dayton, New Jersey laboratory. This hybrid role manages the growing Client Services team and serves as a client advocate and laboratory liaison. The manager oversees strategic account tracking, mentors project management staff, and manages, maintains, and grows internal and external customer relationships. The role provides coaching and guidance on workflow, compliance, services, and client relationships, and partners with business leaders to identify departmental challenges using metrics and recommend solutions that improve workflows and processes.

Requirements

• Bachelor's degree or equivalent education and experience.
• At least 5 years of experience in laboratory, technical, business, shipping, or project management.
• At least 1 year of supervisory experience.
• Advanced oral and written communication skills.
• Strong self-initiative and resourcefulness.
• Advanced English-language skills.
• Advanced mathematical, reasoning, and computer skills.
• Excellent attention to detail.
• Solid critical-thinking skills to anticipate and solve problems systematically.
• Ability to lift, carry, push, and/or pull upwards of 25 lbs on an occasional basis.

Responsibilities

• Manage, maintain, and grow internal and external customer relationships to increase revenue.
• Closely track key strategic SGS accounts for the assigned laboratory location.
• Directly supervise the client services team and project managers.
• Serve as a main point of contact for customers regarding compliance testing and resolution of client issues.
• Manage relationships between the client services team and local or cross-location departments.
• Address complex client issues professionally and promptly.
• Coach and guide the team on workflow, compliance, services, and client relationships.
• Partner with business leaders to identify departmental challenges using metrics and provide solutions to improve workflows and processes.
• Promote a positive, respectful, and inclusive work environment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Employee assistance programs.
• 401(k) with company match and immediate vesting upon enrollment.
• Online training courses and virtual and classroom development experiences.
• Tuition reimbursement program.
• Paid time off.
• Family leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager