Client Services Manager

BAYADA Home Health Care•Horsham, PA

2d•Onsite

About The Position

Jefferson at Home by BAYADA is seeking a Client Services Manager to join our Horsham, PA Home Health Office. This is an exciting opportunity for a motivated professional who enjoys building relationships, coordinating services, and contributing to the growth of a team. If you have a background in healthcare, strong organizational and communication skills, and a desire to take on increasing responsibility, this role offers the opportunity to develop your leadership skills while making a meaningful difference in the lives of clients and their families. At Jefferson at Home by BAYADA, we believe our clients deserve care delivered with compassion, excellence, and reliability. Join a collaborative, close-knit team where your contributions matter and your professional growth is encouraged.

Requirements

Bachelor’s degree required.
Prior healthcare experience strongly preferred.
Previous supervisory experience a plus.
Demonstrated ability to achieve goals and take on increasing responsibility.
Motivation to grow professionally and pursue future leadership opportunities.
Strong computer skills, including experience with electronic medical records.
Excellent communication, interpersonal, and organizational skills.

Responsibilities

Coordinate client services and resolve emergent scheduling needs to help ensure quality, reliable care.
Deliver exceptional customer service to clients and their families.
Build and maintain strong relationships with clients, referral sources, payors, and community organizations.
Partner with Clinical Managers to support and supervise field employees.
Monitor caseload performance and key business metrics, including admissions, referral trends, Medicare mix, and reasons for declined referrals.
Collaborate with the office team to support daily operations, service quality, and continued growth.