Client Services Manager

BAYADA Home Health Care • Upper Moreland Township, PA

4d • Onsite

About The Position

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Willow Grove, PA Assistive Care Office! Are you a motivated, relationship-driven professional who thrives in a fast-paced environment? Do you enjoy building relationships, coordinating schedules, solving problems, and driving business growth? If so, a Client Services Manager position with BAYADA could be the perfect opportunity to take your career to the next level! At BAYADA, you’ll have the opportunity to combine your relationship-building skills, operational strengths, and business development mindset in a role where your work makes a real difference. From coordinating reliable care to developing new partnerships and growing your caseload, you’ll be an integral part of a team committed to helping people live safely at home.

Requirements

• Bachelor’s degree preferred.
• Prior healthcare experience preferred.
• Experience in sales, marketing, business development, customer service, or relationship management strongly preferred.
• Prior supervisory or team leadership experience is a plus.
• Demonstrated ability to achieve goals, take initiative, and assume increasing levels of responsibility.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• Excellent problem-solving skills and the ability to respond quickly to changing schedules and staffing needs.
• Strong communication and interpersonal skills, with the ability to build relationships with clients, families, caregivers, and referral partners.
• Strong computer skills, including the ability to learn and use electronic medical records and scheduling systems.
• A proactive, results-oriented mindset with the motivation to grow a caseload, improve service delivery, and contribute to office success.
• Ambition to grow professionally and advance within the organization.

Responsibilities

• Drive business growth by proactively developing your caseload, cultivating new relationships, and identifying opportunities to expand services.
• Coordinate client schedules and staffing assignments to ensure consistent, reliable coverage and meet the ongoing needs of clients.
• Manage daily scheduling challenges by responding to call-offs, addressing coverage gaps, and coordinating replacement staff to minimize disruptions in care.
• Build strong relationships with clients and families through proactive communication, timely follow-up, and responsive customer service.
• Proactively follow up on new referrals to understand client needs, coordinate service starts, and turn opportunities into lasting client relationships.
• Develop referral partnerships with healthcare professionals, community organizations, payors, and other referral sources to strengthen BAYADA’s presence in the community.
• Participate in marketing events and community outreach to promote BAYADA services, generate referrals, and identify new business opportunities.
• Maintain ongoing communication with caregivers and field employees regarding schedules, assignments, client needs, and changes in service.
• Partner with Clinical Managers to support field staff, address client or staffing concerns, and ensure appropriate care and service delivery.
• Monitor key performance metrics related to caseload growth, staffing, service delivery, and financial performance to support office goals.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid holidays, vacation, and sick leave.
• Employer-paid life insurance.
• 401(k) retirement plan with company match.
• Direct deposit and employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level