Client Services Manager

BAYADA Home Health Care•Philadelphia, PA

7d•Onsite

About The Position

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Northeast Philadelphia, PA Habilitation office. If you’re looking for an opportunity to grow your career, develop as a leader, and make a meaningful impact in the I/DD community, this could be the role for you. As a Client Services Manager, you’ll gain hands-on experience in client services, operations, team leadership, business development, and caseload management while working alongside experienced healthcare leaders.

Requirements

Bachelor’s degree required
Demonstrated success achieving goals and taking on increased responsibility
Ambition, initiative, and a growth mindset
Strong computer skills, including electronic medical record experience
Excellent communication, organizational, and interpersonal skills
Ability to build meaningful relationships with clients, families, employees, and community partners

Nice To Haves

Prior I/DD, Habilitation, medical office, or home care experience preferred
Prior supervisory or leadership experience a plus

Responsibilities

Provide exceptional customer service and support high-quality services for clients
Coordinate client services and address emergent scheduling needs
Manage and proactively grow your client caseload
Build lasting relationships with clients, families, referral sources, payors, and community organizations
Develop strong, collaborative relationships with field employees and office leadership
Monitor key metrics and maintain effective fiscal management of your caseload
Partner with Clinical Managers to provide supervision, support, and resources to field employees
Identify opportunities to improve client satisfaction, employee engagement, and service delivery
Take on additional responsibilities and leadership opportunities as you develop