Manager, Client Services

Pulse Advertising • New York City, NY

9d • $70,000 - $90,000 • Remote

About The Position

As Account Manager in our growing US team, you own client partnerships for world-leading brands across FMCG, fashion, automotive, and more, steering influencer and social campaigns that deliver real results. You are the lead your clients trust every day and the person internally who keeps every workstream on track, backed by 100+ Pulse people around the world. The role is remote in the NYC area, with regular in-person client meetings and shoot support. If strong client relationships and a team that competes to win energise you, we want to hear from you.

Requirements

• 3 to 5 years of experience in account management or client services, ideally agency side in social or media, with client relationships and campaigns you have owned yourself.
• Fluent across all major social platforms, including paid social.
• Ability to stay close enough to creator culture and trends to advise clients with confidence.
• Ability to negotiate hard.
• Ability to communicate with confidence.
• Ability to keep senior stakeholder relationships healthy, even in difficult conversations.
• Experience using AI every day to speed up research, drafting, reporting, and analysis.
• Excited to help shape how Pulse uses AI across client services.
• Thrive in a small, agile team.
• Ability to stay calm with ambiguity.
• Ability to make confident decisions on your own.

Responsibilities

• Act as the primary client contact and single point of accountability, running status calls and QBRs and aligning Strategy, Creator, Production, and Paid teams on every delivery.
• Own account health across your portfolio, tracking scope, flagging over or under-servicing early, and spotting opportunities to grow each relationship.
• Steer influencer campaigns with our delivery teams, from brief and creator strategy through negotiation, approvals, and go-live, making sure every campaign lands on time and on budget.
• Oversee brand social activity for your clients, from content and community management to events and in-person photo and video shoots.
• Translate campaign and paid social results into sharp insights and recommendations, presented in clear, client-ready formats that drive the next decision.

Benefits

• Flexible remote setup
• Opportunity to work abroad from any of our office locations (Paris, London, Hamburg or Berlin)
• Global team collaboration, learning, and celebration events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed