Adult Housing Services Manager

San Diego LGBT Community Center • San Diego, CA

17h • Hybrid

About The Position

The Adult Housing Services Manager oversees The Center’s expanding LGBTQ-affirming wrap-around and support services for adults experiencing homelessness or at risk of homelessness. The manager directs program activities and staff to ensure services meet participant needs and contract expectations, and promotes collaborative, trauma-informed, goal-oriented service delivery to address housing instability. The position reports to the Director of Adult Housing Services and directly supervises 3–4 staff members.

This is a full-time, regular, non-exempt position based primarily on-site at The Center’s office in the Hillcrest community of San Diego, with potential for occasional remote work with supervisor approval. Compensation is $27.00–$28.00 per hour, commensurate with experience.

Requirements

• At least 2 years of experience providing case management, housing navigation, and/or wrap-around services to people experiencing homelessness or at risk of homelessness.
• At least 1 year of experience providing staff supervision and support.
• Fluency in English.
• Comfort working in PC/Windows-based environments.
• Experience managing crises and implementing crisis interventions.
• Ability to manage multiple tasks with shifting priorities.
• Competence working with diverse populations.
• Competence in fair housing, motivational interviewing, trauma-informed care, and harm reduction practices.
• Reliable transportation, a valid driver’s license, and auto insurance.

Nice To Haves

• Bachelor’s degree in a social service-related field.
• 3 or more years of experience providing case management, housing navigation, and/or wrap-around services to people experiencing homelessness or at risk of homelessness.
• 2 or more years of experience providing staff supervision and support.
• Working knowledge of Homeless Management Information Software (Clarity HMIS) and case management software (Apricot).
• Fluency in Spanish.
• Knowledge of current issues related to the LGBTQIA+ community and people experiencing homelessness.

Responsibilities

• Directly supervise and support program staff, including staff development, mentoring, onboarding, and training.
• Oversee and support implementation of program activities.
• Collaborate with the People and Culture team, initiate staff hiring, lead interviews, and participate in hiring decisions.
• Develop work plans in collaboration with direct reports.
• Support staff in applying harm reduction strategies, crisis intervention techniques, and motivational interviewing practices.
• Support staff during crises and high-stress situations while prioritizing the safety of everyone involved.
• Track program expenditures and budgets.
• Develop and maintain collaborative relationships with partner agencies, stakeholders, and service providers.
• Complete and submit program reports.
• Ensure program documentation adheres to HIPAA standards.
• Track and analyze program outcomes and guide activities to ensure contract compliance.
• Collaborate with the quality assurance team to ensure program data is captured and retained in case management software.
• Review participant documentation for timely completion, quality, and compliance.

Benefits

• 401(k) retirement plan with company match.
• Full medical, dental, vision, and chiropractic health coverage.
• Optional out-of-pocket coverage for spouses, domestic partners, and dependent children.
• Generous vacation and holiday benefits.
• Professional training and development experiences.
• Opportunities for promotion and advancement.
• Competitive pay scales.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed