Young Adult Housing Case Manager

Cocoon House • Everett, WA

19h • Onsite

About The Position

The Young Adult Housing Case Manager, internally referred to as the Journeys Case Manager, works with tenants in Journeys Young Adult Housing, a permanent supportive housing program with 20 leased units for unhoused people who are ages 18–24 at intake. The role supports tenants in maintaining housing, building independent-living skills, pursuing self-identified goals, and developing support networks outside Cocoon House. Case management focuses on areas such as basic needs, life skills, education, employment, health, mental health, and substance use. Because tenants are not required to use case management services, the case manager uses creativity and thoughtfulness to encourage participation in skill building and other services.

This is a full-time, on-site position in Everett, Snohomish County. The listed schedule is Tuesday through Saturday, 11:00 a.m. to 7:00 p.m., with flexibility required, including at least one weekend day and some earlier days as needed. Starting pay is $23 per hour, depending on shift, with a $1.50 per hour differential for multilingual skills subject to additional paperwork.

Requirements

• Strong organizational and time-management skills.
• Commitment to advocating for and working with people experiencing homelessness and instability.
• Flexibility to adjust the schedule to client needs, including occasional weekend or evening work.
• Commitment to serving, supporting, accepting, and collaborating with people across races, ages, genders, backgrounds, political opinions and beliefs, sexual orientations, criminal histories, citizenship or marital statuses, and religious beliefs.
• High school diploma, GED, or high school equivalency.
• Must be at least 21 years old.
• At least one year of experience working with youth or young adults experiencing homelessness.
• DCYF background clearance.
• Acceptable driver’s abstract, with no more than two violations in the last three years.
• Valid driver’s license, auto insurance, and reliable transportation.
• Ability to communicate effectively with internal and external clients.
• Ability to hear voices and alarms.
• Ability to read and comprehend a variety of materials.
• Ability to operate a phone and computer and record information for files and logs.
• Ability to lift up to 50 pounds.
• Ability to run up and down indoor and outdoor stairwells in a youth emergency.

Nice To Haves

• Lived experience is strongly encouraged.
• Bilingual applicants are strongly encouraged.

Responsibilities

• Support tenants in maintaining housing, following lease requirements, and maintaining their units.
• Provide client-driven case management, helping tenants set and pursue goals and build skills, particularly independent-living skills and external support networks.
• Assess each tenant’s outcomes and goals at entry, during participation, and at exit.
• Complete required paperwork and data entry accurately, on time, and in accordance with internal and external database standards.
• Collaborate with the Program Manager to provide community events, tenant council, and life-skills activities at least twice a month.
• Maintain professional boundaries while fostering a supportive community environment.
• Complete daily log notes to support clear and consistent communication between staff.
• Attend required program, agency, and community meetings.
• Maintain tenant confidentiality.
• Perform light cleaning in communal areas, including vacuuming, sweeping or mopping, and removing trash.
• Assess residents’ education levels, career interests, and skill gaps.
• Develop personalized education and employment plans with realistic goals and action steps.
• Provide ongoing guidance, monitor progress, and adjust education and employment plans as needed.
• Help residents explore education options, including GED preparation, vocational training, and college enrollment.
• Coordinate, schedule, and facilitate informational sessions with educational institutions, on-site and off-site.
• Facilitate, coordinate, or schedule weekly or monthly workshops and training on job skills such as resume writing, interviewing, and job searching.
• Provide one-on-one coaching in communication, problem-solving, organization, and time management.
• Coordinate access to computer labs, libraries, and online resources for job searching and skill development.
• Support residents’ financial literacy, including basic financial skills, creating budgets, and maintaining healthy financial habits.
• Maintain an up-to-date directory of education institutions, employment agencies, and community support services.
• Connect residents with resources and provide guidance on applications, financial aid, and tutoring.
• Help residents access transportation, childcare, and other resources needed for education and employment goals.
• Advocate for residents’ rights and needs with employers and educational institutions.
• Seek out and build relationships with community partners.

Benefits

• Medical, dental, and vision health options with employer contribution.
• 403(b) retirement plan with agency match.
• 21 days of PTO accrual in the first year.
• 10 agency-recognized holidays.
• Multilingual pay differential opportunities.
• Paid training and testing, including CPR/first aid, food handler’s permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED