Young Adult Housing Case Manager

Cocoon House • Everett, WA

17h • Onsite

About The Position

Journeys Young Adult Housing provides 20 leased permanent supportive housing units for households experiencing homelessness whose members are ages 18–24 at intake. Program staff help tenants develop the skills to maintain a lease and live independently, work toward self-identified goals, and build support networks outside Cocoon House. The Young Adult Housing Case Manager, internally referred to as the Journeys Case Manager, works with tenants to maintain housing and build skills that support stability throughout adulthood. The role supports tenant goals across basic needs, life skills, education, employment, health, mental health, and substance use. Because tenants are not required to use case management services, the case manager uses creativity and thoughtfulness to encourage participation in skill building and other services.

This is a full-time, on-site position in Everett, Snohomish County, with a stated schedule of Tuesday through Saturday, 11:00 a.m. to 7:00 p.m. The role requires flexibility, including at least one weekend day and some earlier days as needed. Starting wages are $23 per hour, depending on shift, with a $1.50-per-hour differential for multilingual skills when additional paperwork is completed.

Requirements

• Strong organizational and time-management skills.
• Dedication to advocating for and working with individuals experiencing homelessness and instability.
• High school diploma, GED, or high school equivalency.
• Must be at least 21 years old.
• At least one year of experience working with youth or young adults experiencing homelessness.
• DCYF background clearance.
• Acceptable driver’s abstract, with no more than two violations within the past three years.
• Valid driver’s license, auto insurance, and reliable transportation.
• Flexibility to adjust schedule to meet client needs, including occasional weekend or evening work.
• Commitment to serving, supporting, accepting, and collaborating with people across the identities and backgrounds listed in the posting.
• Ability to communicate effectively with internal and external clients.
• Ability to hear voices and alarms.
• Ability to read and comprehend a variety of materials.
• Ability to operate a phone and computer and record information for files and logs.
• Ability to lift up to 50 pounds.
• Ability to run up and down indoor and outdoor stairwells in case of a youth emergency, and to go up and down stairs.

Nice To Haves

• Lived experience; applicants with lived experience are strongly encouraged to apply.
• Bilingual or multilingual skills; bilingual applicants are strongly encouraged to apply.

Responsibilities

• Assist tenants in maintaining housing, including following lease terms and maintaining their units.
• Provide client-driven case management, supporting tenants with goals, skill development, independent living skills, lease requirements, and external support networks.
• Conduct assessments of tenant outcomes and goals at entry, during participation, and at exit; complete required paperwork and data entry accurately, on time, and in compliance with database standards.
• Collaborate with the Program Manager to provide community events, tenant council, and life-skills activities at least twice a month.
• Maintain professional boundaries while contributing to a supportive community environment.
• Complete daily log notes to support clear, consistent communication between staff.
• Attend meetings at program, agency, and community levels as required.
• Maintain tenant confidentiality.
• Perform light cleaning in communal areas, including vacuuming, sweeping or mopping, and removing trash.
• Assess residents’ education levels, career interests, and skill gaps.
• Develop personalized education and employment plans with realistic goals and action steps.
• Provide ongoing guidance, monitor progress, and adjust plans as needed.
• Help residents explore educational options, including GED preparation, vocational training, and college enrollment.
• Coordinate, schedule, and facilitate on-site and off-site informational sessions with educational institutions.
• Facilitate, coordinate, or schedule weekly or monthly workshops and training on job skills, including resume writing, interviewing, and job-search strategies.
• Provide individual coaching in communication, problem-solving, organization, time management, and other life skills.
• Coordinate access to computer labs, libraries, and online resources for job searching and skill development.
• Support financial-literacy education, including basic financial skills, budgeting, and healthy financial habits.
• Maintain an up-to-date directory of educational institutions, employment agencies, and community support services.
• Connect residents with help completing applications, securing financial aid, and accessing tutoring.
• Help residents access transportation, childcare, and other resources needed for education and employment goals.
• Advocate for residents’ rights and needs with employers and educational institutions.
• Seek out and build relationships with community partners.

Benefits

• Medical, dental, and vision health options with employer contribution.
• 403(b) retirement plan with agency match.
• 21 days of PTO accrual in the first year.
• 10 agency-recognized holidays.
• Multilingual pay differential opportunities.
• Paid training and testing, including CPR/first aid, food handler’s permit, blood-borne pathogens, abuse awareness, TB testing, and additional practical training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED