Housing Case Manager

QUEST CENTER FOR INTEGRATIVE HEALTH • Portland, OR

1d • $29 - $0 • Onsite

About The Position

The Housing Case Manager (CRM) provides support services to participants in Quest Center’s culturally specific housing community who are engaged in the Outpatient Substance Use Disorder (SUD) Program in Multnomah County. The role helps participants identify and access resources, build community relationships, complete housing applications, and secure safe, affordable housing. The position is fully onsite at Quest Center’s SE Portland location and Multnomah County housing locations, with some local travel. It is a 1.0 FTE, full-time role scheduled for 40 hours per week, typically Monday through Friday between 8:00 a.m. and 7:00 p.m.; flexibility is required to provide coverage as needed.

The Housing Case Manager works collaboratively with participants, local agencies, internal teams, Peer Support Specialists, and Certified Recovery Mentors. The role involves person-centered support, housing goal planning, coordination of services, documentation, and compliance with applicable laws and agency guidelines.

Requirements

• Meet the State of Oregon Administrative Rule definition of a Peer: a self-identified person currently or formerly receiving mental health services; a self-identified person in recovery from a substance abuse disorder who meets requirements for recovering staff in alcohol and other drug treatment programs; or a family member of an individual who is a current or former recipient of addiction or mental health services.
• Hold a Peer Support Specialist (PSS) and/or Certified Recovery Mentor (CRM) certification from a state-approved training program, or be willing to become certified immediately.
• Have prior experience developing client goal and action plans.
• Have a valid driver’s license and vehicle.
• Understand the lived experience of addiction, recovery, MAR, and involvement in the corrections system.
• Applicants in recovery from substance abuse must have at least one year clean and sober.
• Have knowledge of and belief in Quest Center’s mission.
• Understand Fair Housing laws and stay current on evolving laws.
• Manage time and meet deadlines across multiple projects.
• Have basic computer and keyboard proficiency, including Microsoft Office, Office 365, and EMR software.
• Be able to work in a culturally conscious manner with a diverse caseload.
• Be able to work collaboratively as a team member and independently.
• Maintain accurate records and required paperwork in the EMR and other systems.
• Adhere to the agency’s nondiscrimination policies.

Nice To Haves

• Experience facilitating support groups.
• Experience working in SUD treatment settings and/or transitional housing systems.
• Experience working within recovery, HIV services, LGBTQIA2S+, BiPOC, and/or other communities served by Quest Center.

Responsibilities

• Assist participants in meeting their housing goals.
• Conduct intakes, including move-ins and move-outs.
• Collect and submit random UAs.
• Use person-centered principles to build relationships, trust, and rapport with clients.
• Assess clients’ housing needs and develop goal and action plans.
• Use cultural competency, active listening, and motivational interviewing to support clients’ treatment goals.
• Establish and maintain relationships with local agencies to support an efficient referral process.
• Collaborate with local agencies to coordinate services.
• Travel with clients to and from recovery buildings and housing-focused opportunities.
• Work with internal and local Peer Support Specialists and Certified Recovery Mentors to maximize the quality of community services.
• Complete chart notes for client encounters and submit program paperwork professionally and on time.
• Work closely with an integrated team.
• Maintain compliance with applicable laws, rules, policies, and guidelines governing the work and/or licensure or certification.
• Attend regular clinical supervision meetings.
• Perform other duties as assigned or needed.

Benefits

• Fully paid Kaiser health, vision, and dental insurance, with options to increase coverage and add dependents.
• 403(b) retirement savings account with a 1% employer contribution.
• Five weeks of paid time off in the first year, increasing with tenure.
• Eligibility for student loan forgiveness programs.
• Fully paid Employee Assistance Program with Canopy.
• Two-month fully paid sabbatical after seven years with Quest.
• Nine annual paid holidays.
• Annual continuing education budget and professional training funds of $800.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed