Housing Case Manager

Hope and Healing Survivor Resource Center • Akron, OH

1d

About The Position

The Housing Case Manager provides comprehensive, trauma-informed case management and housing stabilization services to individuals and families experiencing homelessness or fleeing domestic violence, sexual assault, stalking, or human trafficking. Working within HUD program guidelines, the position helps participants secure and maintain safe, stable housing while addressing barriers to long-term independence. The role includes safety and needs assessments, individualized service planning, housing location assistance, and support with goals related to financial stability, employment, education, and independent living skills.

The position collaborates with Continuum of Care partners and community agencies to coordinate rapid rehousing and transitional housing services. It also develops relationships with landlords, housing authorities, property managers, and community partners to identify housing opportunities and address barriers. The role is based in a facility serving victims of domestic violence or sexual assault, with travel within Summit and/or Medina County as needed. Work is primarily during Monday–Friday business hours, with limited evening or weekend availability based on client needs.

Requirements

• Bachelor’s degree in Social Work, Psychology, Criminal Justice, Human Services, or a related field, or a minimum of five years of relevant professional experience in housing services or case management.
• Valid Ohio driver’s license and ability to meet agency insurability requirements.
• Ability to successfully complete required Ohio Bureau of Criminal Investigation and Federal Bureau of Investigation background checks.
• Strong interpersonal and communication abilities.
• Proficiency in Microsoft Word and Excel.

Nice To Haves

• Professional licensure or certification in social work, chemical dependency, or a related human services field, such as LSW, LPC, or CDCA.
• Knowledge of HUD-funded housing programs, Continuum of Care requirements, and community housing resources.
• Experience providing trauma-informed services to individuals impacted by domestic violence, sexual assault, or human trafficking.

Responsibilities

• Collaborate with Continuum of Care partners and community agencies to coordinate trauma-informed rapid rehousing and transitional housing services.
• Conduct comprehensive needs assessments and housing inspections, and provide ongoing case management to help survivors secure and maintain safe, stable housing.
• Develop individualized housing stability plans with participants, providing ongoing support, advocacy, and connections to community resources.
• Establish and maintain collaborative relationships with landlords, housing authorities, property managers, and community partners to identify housing opportunities and address barriers.
• Maintain accurate, timely, and confidential participant records and program documentation in accordance with agency policies, HUD regulations, and Continuum of Care requirements.
• Adhere to Service Excellence standards.
• Comply with agency policies and procedures, federal and state requirements, CARF standards, and educational, certification, and registry requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time