Young Adult Community Case Manager

Center for Life Management•Derry, NH

11h

About The Position

The Young Adult Community Case Manager provides care planning, resource identification, benefit coordination, service monitoring, and community-based counseling support to clients ages 15–26 who experience mental illness, serious emotional difficulties, or first episode psychosis. The position helps clients improve symptoms and behaviors that may interfere with age-appropriate development, functioning, and wellness goals. This is a full-time, 40-hour-per-week role, with work split between client visits in the community and in homes, and office-based work. The position may be eligible for incentive pay when productivity expectations are exceeded.

Requirements

Bachelor’s degree preferred; an Associate’s degree with at least two years of direct service in a related field may qualify.
Ability to exercise sound clinical judgment in routine, urgent, and emergent clinical situations.
Proficient computer skills, specifically with Microsoft Office applications.
Ability to document effectively and efficiently during clinical work.
Ability to navigate an electronic health record.
Ability and desire to work as part of a clinical team while also being self-directed and motivated with minimal supervision.
Ability to acquire and effectively practice new clinical skills as agency needs and services evolve.
Effective communication and organizational skills, and ability to multitask.
Ability to actively engage with children and conduct interactive play in a therapeutic setting.
Manual dexterity to use computers and ability to sit for extended periods.
Reliable transportation, a clean driving record, and proof of auto insurance coverage.

Nice To Haves

Bachelor’s degree.

Responsibilities

Conduct individual assessments and create care plans specifying presenting problems, objectives, interventions, and desired outcomes.
Assist clients in applying for and maintaining medical coverage to support access to whole health care and treatment.
Provide outreach, advocacy, coordination, resource identification, linkage, and monitoring of internal and external supports and services.
Provide counseling and Functional Support Services in homes, schools, or other community settings, as appropriate to treatment-plan objectives and desired outcomes.
Provide Individual Therapeutic Behavioral Services to develop, apply, and reinforce coping strategies that reduce or ameliorate symptoms and behaviors affecting functioning and goal achievement.
Encourage participation in and provide Family Training and Counseling to educate and promote ways to support clients’ resiliency and recovery toward treatment goals.
Provide Crisis Intervention when clients experience acute symptom exacerbation to help ensure safety in the home or community.
Complete timely documentation for each service delivered.
Collaborate with treatment team members, natural supports, and external providers to provide a wrap-around, family-systems approach.
Provide the required number of case management contacts per month and Functional Support Services per week.
Serve on appropriate internal and external committees as determined by the supervisor.
Protect the integrity, confidentiality, and rights of patients and act professionally.
Deliver services and complete documentation in accordance with agency policies and federal and state standards.
Maintain professional memberships, licenses, accreditations, and certifications.
Represent CLM professionally and appropriately in all settings.
Perform other duties as assigned by the supervisor.

Benefits

Comprehensive health insurance, including medical, dental, and vision coverage.
Health Reimbursement Arrangement.
Flexible Spending Account.
Paid earned time: three weeks in year one, capped at six weeks.
Eight paid holidays, plus a birthday holiday during the employee’s birth month.
403(b) retirement savings plan with a 3% company contribution after one year of employment.
Company-paid life insurance.
Company-paid short- and long-term disability insurance.
Accidental Death and Dismemberment Insurance.
Employee Assistance Program accessible to staff and their natural supports.
Company-issued cell phone and laptop as needed for the role.
Scholarship for professional advancement.
Mileage reimbursement for applicable positions.
On-the-job training and continuing education opportunities.
Supportive work environment and career growth opportunities.
Flexible work schedule.
Incentive pay may be available upon exceeding productivity expectations.