Manager OPWDD- Housing Services

Family Residences and Essential Enterprises•Medford, NY

7d•Onsite

About The Position

The Residential Manager ensures the needs of people supported in the residential program are met through a person-centered, collaborative approach. The role promotes and protects individual rights, supports health and safety, and partners with individuals to identify and achieve personal outcomes. The manager leads Direct Support Professionals and other specialized support staff and collaborates with clinical providers to develop, implement, and document individualized plans of care. Depending on the program, the manager may also supervise Assistant Managers or Lead Staff. This is an exempt, full-time position with a standard schedule of five days and eight hours per day, including at least one weekend day per week. Schedule flexibility is required to meet program needs. The work is performed in person at an assigned residential program, with some travel to community or FREE locations in an agency or personal vehicle. The role requires on-call availability.

Requirements

High school diploma or equivalent.
For OPWDD: at least two years of experience working with individuals with developmental and intellectual disabilities and/or mental health disorders.
At least 18 years of age.
Valid driver's license and ability to meet agency-driver criteria.
Ability to be on call and work a standard full-time schedule of five days per week and eight hours per day, including at least one weekend day per week, with flexibility as needed.
Valid CPR/First Aid certification; may be provided upon hire as needed.
For OPWDD, valid SCIP certification; may be provided upon hire as needed.
For OPWDD, valid AMAP certification, to be obtained within 120 days of hire.
Fundamental computer skills and ability to learn and use various applications.
Proficient writing skills and basic grammar and spelling.
Knowledge of applicable OPWDD or OMH regulations regarding residential services.
Efficiency, organization, and strong communication and interpersonal skills.
Ability to problem-solve and address conflicts and concerns within assigned programs.
Effective decision-making and time-management skills.
Ability to work flexibly in a team environment, keep others informed, and anticipate needs.
Ability to sit, walk, and stand for prolonged periods of at least eight hours; communicate effectively verbally and in writing; operate standard office equipment; bend, stoop, kneel, crouch, or stand on a stool as needed; and lift 50 pounds at a time.

Nice To Haves

One year of supervisory experience is preferred for both OPWDD and OMH roles. Candidates with less than one year of supervisory experience must complete internal management and supervisory skills training within 120 days of hire or transfer; for candidates with at least one year of supervisory experience, the training is highly preferred.
For OMH roles, one of the following: a high school diploma or equivalent and at least five years of human services experience; an associate degree in a human-service-related field and at least three years of human services experience; a bachelor's or master's degree in a human-service-related field; or licensure as a qualified professional such as a physician, psychologist, social worker, registered nurse, LMFT, LMHC, psychoanalyst, or nurse practitioner.
For certain intensive crisis support settings, Certified Peer Specialist certification may be accepted.
For specific OPWDD programs, valid G-Tube and Insulin certifications are required and must be obtained within 120 days of hire if needed.

Responsibilities

Partner with the people supported to promote their rights, health, safety, and personal outcomes, and advocate for them in a variety of situations.
Help people supported learn life skills and overcome barriers to building relationships and valued social roles.
Maintain communication with individuals, family members, and other collateral providers.
Use business operations knowledge and independent judgment to guide the team and ensure smooth program operations.
Supervise, train, evaluate, and observe assigned staff; interview, hire, develop, and retain high-quality staff.
Partner with external providers, including employers and day services, to align supports with the needs of people living in the residence.
Prevent, recognize, and report abuse toward people supported.
Ensure residence and individual finances are balanced and compliant.
Cover DSP, MSS, DSS, or MHSS responsibilities as needed.
Provide ongoing supervision and guidance, address performance issues, and ensure team members fulfill their roles.
Review and approve employee timesheets and time-off requests, and coordinate staffing schedules to maintain required staffing levels.
Ensure the residence and external property are clean, safe, and attractive.
Ensure required paper and electronic documentation is completed and processed accurately, promptly, and in compliance with quality standards.
Communicate respectfully, maintain confidentiality, meet safety training requirements, report unsafe conditions, and participate in required events, meetings, reviews, and committees, including those outside standard working hours.
Ensure compliance with FREE policies, procedures, and operating standards; implement continuous quality improvement; and assist with Human Resources policies and programs, including equal employment opportunity and affirmative action compliance.
Perform other duties as assigned.