Residence Manager - Opwdd

SCO Family of Services•Kew Gardens, NY

About The Position

The Residence Manager provides operational oversight of an OPWDD residential program 24 hours a day, seven days a week. The role ensures that individuals receive services in accordance with their program plans and that their health, safety, well-being, independence, inclusion, and personal belongings are protected. The manager supervises residence staff, oversees staffing, training, performance, payroll, budgets, documentation, regulatory compliance, facility and vehicle maintenance, and communication with families and other stakeholders. The position is on call 24/7 and may require reporting to the residence as needed. The manager also performs DSP duties when necessary to ensure resident safety and care and carries out other duties assigned by the Program Coordinator.

Requirements

High school diploma or GED.
Minimum three years of experience working with individuals with developmental disabilities.
Minimum three years of administrative or managerial experience with individuals with behavioral health challenges.
Valid New York State driver’s license.

Nice To Haves

Associate or bachelor’s degree in human services preferred.
Experience working with individuals with developmental disabilities in a residential or treatment setting preferred.

Responsibilities

Ensure individuals receive services specified in their program plans, including Life Plans, IPOPs, Safeguards, and CFAs.
Promote community inclusion, independence, individualization, and productivity.
Monitor individuals’ health, safety, and well-being in coordination with medical professionals and clinical teams.
Attend semi-annual, annual, and special meetings at schools and/or day programs.
Monitor and safeguard individuals’ personal belongings.
Collaborate with nursing staff on medication monitoring, medical appointments, and medication orders.
Conduct monthly staff meetings in accordance with leadership training requirements and regulatory standards.
Ensure quarterly pharmacy drug-regimen reviews are completed and filed.
Verify documentation of contact with schools, day programs, and families.
Supervise and support Assistant Managers and DSPs; coordinate weekly schedules with the Assistant Manager to maximize shift oversight.
Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.
Write and present performance evaluations within three months of hire and annually thereafter.
Provide timely in-house training and orientation for new employees and contracted workers; maintain assigned LMS training compliance and ensure staff do the same.
Observe and ensure staff correctly implement and document goals and behavior support plans.
Inform the Program Coordinator of outstanding staff performance or disciplinary concerns.
Hire, train, evaluate, discipline, and terminate residence staff in conjunction with the Program Coordinator and HR Department.
Maintain OPWDD and agency PNA standards and accurately reconcile Accufund at least monthly.
Ensure accurate documentation of in-house logs, occurrence logs, and training in-services.
Schedule, conduct, and document fire drills in accordance with regulatory standards; maintain fire safety logs, medication records, and other regulatory documentation.
Collaborate with the PQI team on incident investigations and Justice Center reviews; submit requested documentation to investigators within 24 hours.
Follow agency policies and attend required meetings.
Oversee residence cleanliness, safety, and maintenance; foster a non-institutional, homelike environment and maintain curb appeal to neighborhood standards.
Conduct regular facility walkthroughs and address maintenance needs monthly, including the Facility Observation Checklist.
Ensure vehicle maintenance and inspections are completed and logged; order and maintain needed program and recreational supplies.
Build positive relationships with families, guardians, neighbors, and other stakeholders, and communicate professionally with schools, day programs, and families.
Serve as a role model and resource for staff and perform DSP duties when needed to ensure residence safety and care.
Demonstrate and promote the agency’s philosophy regarding behavior modification, communication, and inclusion.
Ensure program spending aligns with the approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
Recognize, intervene in, and promptly report abuse in accordance with 624 regulations, and provide individual protections.
Remain on call 24/7, respond promptly and with good judgment, and report to the residence when needed.
Attend training and ensure proper understanding and implementation of Electronic Health Record systems.
Adhere to Corporate Compliance standards.
Ensure accurate and timely submission of documents required for billing and complete payroll accurately and on time.
Demonstrate schedule flexibility based on house needs, with increased focus on shifts requiring heightened training or oversight.
Develop and maintain Environmental Protection Plans in accordance with regulations, implement them, and maintain necessary supplies.
Respond promptly and effectively to issues identified in consumer satisfaction surveys and other feedback mechanisms.
Enter complete and accurate Key Performance Indicator data monthly.
Perform other duties as assigned by the Program Coordinator.