RESIDENCE MANAGER - OPWDD

SCO Family of Services•New York, NY

About The Position

The Residence Manager provides operational oversight of an OPWDD residence 24 hours a day, seven days a week. The role ensures individuals receive services specified in their program plans and promotes community inclusion, independence, individualization, and productivity. The manager monitors residents’ health, safety, and well-being in coordination with medical professionals, nursing staff, and clinical teams, and supports communication with schools, day programs, families, guardians, neighbors, and other stakeholders. The position supervises residence staff, including Assistant Managers and Direct Support Professionals (DSPs), and is responsible for hiring, training, evaluating, disciplining, and terminating staff in coordination with the Program Coordinator and Human Resources. The manager oversees staffing and shift coverage, conducts staff meetings and orientations, supports implementation of goals and behavior support plans, and performs DSP duties when needed to maintain safety and care. The Residence Manager maintains regulatory, financial, personnel, health, safety, and program documentation; oversees budget and payroll processes; and ensures compliance with agency policies, OPWDD standards, and applicable regulations. The role also oversees the residence’s cleanliness, maintenance, fire safety, vehicles, supplies, and homelike environment. The manager is on call 24/7 and may need to report to the residence.

Requirements

High school diploma or GED.
At least three years of experience working with individuals with developmental disabilities.
At least three years of administrative or managerial experience with individuals with behavioral health challenges.
Valid New York State Driver’s License.
Ability to provide 24/7 on-call response and report to the residence if needed.

Nice To Haves

Associate or bachelor’s degree in human services.
Experience working with individuals with developmental disabilities in a residential or treatment setting.

Responsibilities

Ensure individuals receive services outlined in their program plans, including Life Plans, IPOPs, Safeguards, and CFAs.
Promote community inclusion, independence, individualization, and productivity.
Coordinate with medical professionals and clinical teams to monitor individuals’ health, safety, and well-being.
Attend semi-annual, annual, and special meetings at schools and/or day programs.
Monitor and safeguard individuals’ personal belongings.
Collaborate with nursing staff on medication monitoring, medical appointments, and medication orders.
Conduct monthly staff meetings in conjunction with program leadership and regulatory training requirements.
Ensure quarterly pharmacy drug-regimen reviews are completed and filed.
Verify documentation of contacts with schools, day programs, and families.
Supervise and support Assistant Managers and DSPs; provide operational oversight of the program 24/7.
Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.
Write and present performance evaluations within three months of hire and annually thereafter.
Provide timely in-house training and orientation for new employees and contracted workers.
Observe and ensure staff correctly implement and document goals and behavior support plans.
Inform the Program Coordinator about outstanding staff performance or disciplinary concerns.
Maintain OPWDD and agency PNA standards and reconcile Accufund at least monthly.
Ensure accurate documentation of in-house logs, occurrence logs, and training in-services.
Hire, train, evaluate, discipline, and terminate residence staff in conjunction with the Program Coordinator and HR Department.
Schedule, conduct, and document fire drills in accordance with regulatory standards; maintain fire safety logs, medication records, and other regulatory documentation.
Collaborate with the PQI team on incident investigations and Justice Center reviews, submitting requested documentation within 24 hours.
Adhere to agency policies and attend required meetings.
Oversee the cleanliness, safety, and maintenance of the residence and facilitate a non-institutional, homelike environment that meets neighborhood curb-appeal standards.
Conduct regular facility walkthroughs and address maintenance needs monthly, including the Facility Observation Checklist.
Ensure vehicle maintenance and inspections are completed and logged.
Order and maintain needed program and recreational supplies.
Foster positive relationships with families, guardians, neighbors, and other stakeholders; communicate professionally with schools, day programs, and families.
Act as a role model and resource for staff and perform DSP duties when needed to ensure residence safety and care.
Demonstrate and support the agency philosophy regarding behavior modification, communication, and inclusion.
Oversee spending in alignment with the approved budget and Report of Operations, including Coupa expenditures and proactive management of payroll overtime.
Recognize, intervene in, and report abuse in a timely manner in accordance with 624 regulations, and provide individual protections.
Remain on call 24/7, respond promptly and with good judgment, and report to the residence if needed.
Maintain compliance with assigned LMS training and ensure staff do the same.
Attend training and ensure proper understanding and implementation of Electronic Health Record systems.
Adhere to Corporate Compliance standards.
Ensure accurate and timely submission of documents required for billing.
Coordinate the weekly schedule with the Assistant Manager to provide maximum shift oversight and adjust the schedule to house needs, especially shifts requiring increased training or oversight.
Develop and maintain Environmental Protection Plans (EPPs) in accordance with regulations, implement them, and maintain items needed for implementation.
Complete payroll accurately and on time.
Respond promptly and effectively to issues identified through consumer satisfaction surveys and other feedback mechanisms.
Enter complete and accurate KPI data monthly.
Perform other duties as assigned by the Program Coordinator.