Manager OPWDD- Housing Services

Family Residences and Essential Enterprises, Inc.•Medford, NY

1d•$66,300 - $67,800•Onsite

About The Position

The Residential Manager ensures the needs of people supported in the residential program are met through a person-centered, collaborative approach. The role promotes and protects individual rights, supports health and safety, and partners with individuals to identify and achieve personal outcomes. The manager leads Direct Support Professionals and other specialized support staff and collaborates with clinical providers to develop, implement, and document individualized plans of care. In some programs, the manager also supervises Assistant Managers or Lead Staff. This exempt position follows a regular full-time schedule of five days per week and eight hours per day, unless an alternative arrangement is documented and approved by leadership. The manager oversees residential operations, staff supervision and development, staffing schedules, documentation, compliance, financial processes, and the cleanliness and safety of the residence. The role involves working in person at the assigned residential program and traveling to community or FREE locations in an agency or personal vehicle. The manager must be available on-call and work at least one weekend day per week, with flexibility to meet program needs.

Requirements

High school diploma or equivalent.
For OPWDD, at least two years of experience working with individuals with developmental and intellectual disabilities and/or mental health disorders.
Valid CPR/FA certification; provided upon hire as needed.
For OPWDD, valid SCIP certification; provided upon hire as needed.
For OPWDD, valid AMAP certification, to be obtained within 120 days of hire.
Fundamental computer skills and ability to learn and use various applications.
Proficient writing skills and basic grammar and spelling knowledge.
Knowledge of applicable OPWDD or OMH regulations regarding residential services.
Efficiency, organization, and strong communication and interpersonal skills.
Ability to problem-solve and address conflicts and concerns within assigned programs.
Effective decision-making and time-management skills.
Ability to work in a team environment with flexibility, keep others informed, and anticipate needs.
At least 18 years of age.
Valid driver’s license and qualification to be an agency driver.
Ability to be on-call.
Ability to work a full-time schedule of five days and eight hours per day, including at least one weekend day per week, with flexibility as needed.
Ability to sit, walk, and stand for prolonged periods of at least eight hours; communicate verbally and in writing; operate standard office equipment; bend, stoop, kneel, crouch, or stand on a stool; and lift 50 pounds.

Nice To Haves

One year of supervisory experience is preferred. Candidates with less than one year of supervisory experience must successfully complete internal management and supervisory skills training within 120 days of hire or transfer. This training is highly preferred for candidates with one or more years of supervisory experience.
For OMH positions, qualifying experience and education may include: a high school diploma or equivalent and five years of human services experience; an associate’s degree in a human-service-related field and three years of human services experience; a bachelor’s or master’s degree in a human-service-related field; or licensure as a qualified professional such as a physician, psychologist, social worker, registered nurse, LMFT, LMHC, psychoanalyst, or nurse practitioner.
A Certified Peer Specialist certification may be accepted in certain intensive crisis support settings.
For specific OPWDD programs, valid G-Tube and Insulin certifications must be obtained within 120 days of hire if needed.
For OMH positions, valid TRUST certification must be obtained within 120 days of hire.

Responsibilities

Partner with people supported to protect their rights, health, and safety and support their personal outcomes.
Advocate for people supported and help them develop life skills and overcome barriers to relationships and valued social roles.
Maintain communication with individuals, families, and other collateral providers.
Use business operations knowledge and independent judgment to guide the team and ensure effective program operations.
Supervise, train, evaluate, and observe assigned staff; interview, hire, develop, and retain staff.
Partner with external providers to align services with the needs of people living in the residence.
Prevent, recognize, and report abuse toward people supported.
Ensure residence and individual finances are balanced and compliant.
Cover DSP/MSS/DSS/MHSS responsibilities as needed.
Provide ongoing supervision and guidance, address performance issues, and approve employee timesheets and time-off requests.
Coordinate staffing schedules to maintain required staffing levels and meet individuals’ needs.
Ensure the residence and external property are clean, safe, and attractive.
Ensure paper and electronic documentation is completed and processed accurately and on time and meets quality and compliance requirements.
Communicate respectfully, protect confidential information, meet safety and compliance requirements, and participate in required events, meetings, reviews, and committees, including those outside standard working hours.
Ensure compliance with FREE policies, procedures, and operating standards; implement continuous quality improvement; and assist with Human Resources policies and programs, including EEO and affirmative action compliance.
Perform other duties as assigned.