Community Branch Manager

Mauch Chunk Trust Company • Penn Forest Township, PA

13d

About The Position

Mauch Chunk Trust Company is seeking a motivated, results-driven Community Branch Manager to lead branch operations, drive business growth, and deliver exceptional customer service. The role calls for a strong leader with sales experience, a passion for building customer relationships, and a commitment to community involvement.

The Community Branch Manager oversees branch operations and performance, develops customer relationships and business opportunities, leads and develops employees, and represents Mauch Chunk Trust Company in the community. The manager also serves as the primary liaison to the Community Advisory Board and ensures compliance with bank policies and applicable regulations, including BSA/AML and OFAC requirements.

Employment is contingent upon successfully completing federal and state criminal background checks and a credit check before starting. Any offer is conditional on passing these screenings, and failure to meet the required criteria may result in withdrawal of the offer. Mauch Chunk Trust Company is an Equal Opportunity Employer.

Requirements

• 1–4 years of demonstrated banking experience in sales, leadership, and supervision.
• Strong knowledge of retail banking products, services, operations, and regulatory compliance.
• Proven ability to develop customer relationships, generate business opportunities, and achieve sales goals.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Experience coaching employees, managing performance, and developing high-performing teams.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to prioritize responsibilities, work independently, and thrive in a fast-paced environment.

Nice To Haves

• Completion of PBA Banking School is strongly preferred.
• Knowledge of consumer lending and credit processes is preferred.

Responsibilities

• Oversee daily branch operations to support efficiency, profitability, regulatory compliance, and established performance goals.
• Drive deposit and revenue growth through proactive sales initiatives, customer outreach, and collaboration with Business Bankers and internal partners.
• Develop and maintain relationships with existing and prospective customers, identify their financial needs, and recommend appropriate banking solutions.
• Lead, coach, and mentor branch employees; establish performance expectations, conduct evaluations, and support professional development.
• Represent Mauch Chunk Trust Company through active involvement in at least two community organizations, building relationships that support business development and community partnerships.
• Serve as the primary liaison to the Community Advisory Board, coordinate meetings, and share relevant business updates.
• Ensure adherence to bank policies, customer service standards, and applicable banking regulations, including BSA/AML and OFAC requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed