Community Branch Manager

First Interstate • Denver, CO

9d • $67,870 - $105,270 • Onsite

About The Position

The Community Branch Manager is responsible for delivering outstanding client service, achieving growth goals, maintaining operational efficiency, and developing branch employees, typically at branches with deposits up to $100 million. The role develops and maintains client relationships through a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. This position is located at the Cherry Creek branch in Denver, Colorado.

The manager oversees one or more branches within a market, supporting consistent performance, employee engagement, and operational soundness. The role includes managing branch employees’ selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader, as well as coaching team members in consumer and small business lending and deposit account opening.

The position requires a high school diploma or GED and 4–6 years of banking industry experience, including supervisory or management experience. An associate’s degree and consumer and small business lending origination experience are preferred. A valid driver’s license and Registered Mortgage Loan Originator status under the SAFE Act within 30 days are required. The anticipated annual pay range in Colorado is $67,870–$105,270, with eligibility for annual discretionary cash bonuses.

Requirements

• High school diploma or GED.
• 4–6 years of banking industry experience, including supervisory or management experience.
• Valid driver’s license.
• Registered Mortgage Loan Originator per the SAFE Act within 30 days.
• Ability to manage branch-level profit and loss, interpret financial trends, and drive performance outcomes.
• Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
• Ability to resolve complex operational or client challenges using sound judgment, data interpretation, and risk-aware decision-making.
• Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
• Ability to identify client needs and recommend appropriate financial solutions.
• Ability to meet the essential job functions, with reasonable accommodation where applicable.

Nice To Haves

• Associate’s degree.
• Consumer and small business lending origination experience.
• Notary certification.

Responsibilities

• Facilitate integrated delivery of financial services and products by referring clients to appropriate departments or divisions.
• Manage effective use of client relationship management software, recording appropriate activities, incidents, referrals, and marketing.
• Manage and foster growth in the branch’s top client relationships.
• Identify and document referrals to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management.
• Build client relationships through outbound and proactive measures.
• Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
• Process new consumer and small business loan requests.
• Keep up to date on regulatory changes and follow bank policies, procedures, and compliance requirements; complete required training.
• Participate in and enforce branch security requirements.
• Ensure operational efficiency, compliance, and quality standards are met.
• Promote First Interstate Bank’s corporate culture, vision, mission, and values, and serve as a positive example.
• Participate in volunteer activities and financial education; support positive community relations and coordination among branches in the market.
• Manage one or more branches, ensuring consistent performance execution, employee engagement, and operational soundness.
• Manage branch employees’ selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
• Coach and provide performance feedback and development, ensuring team members build proficiency in consumer and small business lending and deposit account opening.
• Perform other duties as assigned.

Benefits

• Generous paid time off, including paid sick time.
• Paid federal holidays, up to 11 per year.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• Annual discretionary cash bonuses.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short-term and long-term disability benefits.
• Life insurance.
• Flexible spending accounts.
• Health savings account.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED