Community Branch Manager

First Interstate•Meridian, ID

9d•Onsite

About The Position

The Community Branch Manager is responsible for outstanding client service, achievement of growth goals, operational efficiency, and development of branch employees, typically in a branch or branches with deposits up to $100 million. The manager develops and maintains client relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. The position manages one or more branches within a market, ensuring consistent performance, employee engagement, and operational soundness. It also oversees branch employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader. The manager coaches employees and builds their proficiency in consumer and small business lending and deposit account opening. The position is based at the Silverstone branch in Meridian, Idaho. Work hours vary based on scheduling and business needs; travel is required as needed.

Requirements

High school diploma or GED.
Four to six years of banking industry experience, including supervisor or management experience.
Valid driver’s license.
Registered Mortgage Loan Originator per the SAFE Act within 30 days.
Ability to manage branch-level P&L, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying client needs, and aligning customers with appropriate banking solutions.
Ability to identify client needs and recommend appropriate financial solutions.
Meet the position’s physical demands, including frequent keyboard and mouse use, handling, hearing, standing, and talking; occasional lifting up to 25 pounds, sitting, and walking.
Regular and predictable attendance is required.

Nice To Haves

Associate’s degree.
Consumer and small business lending origination experience.
Notary certification.

Responsibilities

Facilitate integrated delivery of financial services and products by referring clients to appropriate departments or divisions.
Manage use of client relationship management software to record activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify and document referrals to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Process new consumer and small business loan requests.
Stay current on regulatory changes and follow bank policies, procedures, and compliance requirements; complete required training.
Participate in and enforce branch security practices.
Ensure operational efficiency, compliance, and quality standards.
Foster the bank’s corporate culture and serve as a positive example, embracing its vision, mission, and values.
Participate in volunteer activities and financial education, and support positive community relations in the branch market area in coordination with other branches.
Manage one or more branches, ensuring consistent performance, employee engagement, and operational soundness.
Manage branch employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
Coach employees, provide performance feedback and development, and ensure proficiency in consumer and small business lending and deposit account opening, including dashboard use to monitor performance.
Perform other duties as assigned.