Community Branch Manager

First Interstate BancSystem•Meridian, ID

8d•Onsite

About The Position

The Community Branch Manager is responsible for outstanding client service, growth goals, operational efficiency, and employee development, typically at a branch or branches with deposits up to $100 million. The manager develops and maintains client relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. The role manages one or more branches within a market and is accountable for consistent performance, employee engagement, and operational soundness. The position is located at the Silverstone branch in Meridian, Idaho. The manager works with the Community Market Leader on personnel decisions and employee development, and collaborates with branches across the market to support community relations. Typical work hours vary based on scheduling and business needs; travel is as needed.

Requirements

High school diploma or GED.
4–6 years of banking industry experience, including supervisory or management experience.
Valid driver’s license.
Registered Mortgage Loan Originator under the SAFE Act within 30 days.
Ability to manage branch-level P&L, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate banking solutions.
Ability to identify client needs and recommend appropriate financial solutions.

Nice To Haves

Associate’s degree.
Consumer and small business lending origination experience.
Notary certification.

Responsibilities

Facilitate integrated delivery of financial services and products, referring clients to appropriate departments or divisions for services such as customized lending, cash management, and investment management.
Manage use of client relationship management software, documenting appropriate activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify and document referrals to other business lines, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, using 360 View.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Process new consumer and small business loan requests.
Keep current with regulation changes, follow bank policies and procedures and compliance requirements, and complete required training.
Demonstrate compliance with applicable bank regulations and apply them to assigned responsibilities.
Participate in and enforce branch security requirements in accordance with the bank’s security policy.
Ensure operational efficiency, compliance, and quality standards are met.
Model and foster the bank’s corporate culture, taking initiative and supporting its vision, mission, and values.
Participate in volunteer activities and financial education.
Ensure positive community relations in the branch market area and coordinate with other branches to foster the bank’s community presence.
Perform other duties as assigned.
Manage one or more branches, ensuring consistent performance execution, employee engagement, and operational soundness.
Manage the selection, placement, performance, development, promotion, and termination of branch employees in collaboration with the Community Market Leader.
Coach and provide performance feedback and development for team members.
Ensure team members build proficiency in consumer and small business lending and deposit account opening, including effective use of the dashboard to monitor and measure performance.