Community Branch Manager

First Interstate•Boise, ID

4d•Onsite

About The Position

The Community Branch Manager is responsible for outstanding client service, achieving growth goals, operational efficiency, and developing branch employees, typically in a branch or branches with deposits up to $100 million. The role develops and maintains client relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. This position is located at the Ustick Marketplace branch in Meridian, Idaho. The manager leads one or more branches within a market, supporting consistent performance, employee engagement, and operational soundness. They oversee branch employee selection, placement, performance, development, promotion, and termination in close collaboration with the Community Market Leader. The manager also coaches employees and builds their proficiency in consumer and small-business lending and deposit account opening.

Requirements

High school diploma or GED required.
Four to six years of banking industry experience, including supervisory or management experience, required.
Valid driver’s license required.
Registered Mortgage Loan Originator under the SAFE Act within 30 days required.
Demonstrated ability to manage branch-level P&L, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
Demonstrated ability to identify client needs and recommend appropriate financial solutions.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

Associate’s degree preferred.
Consumer and small-business lending origination experience preferred.
Notary certification preferred.

Responsibilities

Facilitate integrated delivery of financial services and products by referring clients to appropriate departments or divisions, including customized lending, cash management, and investment management.
Manage effective use of client relationship management software, documenting activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify referrals to other business lines, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small-business credit cards.
Process new consumer and small-business loan requests.
Keep current on regulation changes, follow bank policies and procedures and compliance regulations, and complete required annual or job-specific training.
Demonstrate compliance with bank regulations for assigned functions and responsibilities.
Participate in and enforce branch security policies.
Ensure operational efficiency, compliance, and quality standards.
Learn, demonstrate, and foster First Interstate Bank’s corporate culture and serve as a positive example aligned with the Bank’s vision, mission, and values.
Participate in volunteer activities and financial education, support positive community relations, and coordinate with other market branches to foster One First Interstate in the community.
Manage one or more branches, ensuring consistent performance execution, employee engagement, and operational soundness.
Manage branch employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
Coach employees, provide performance feedback and development, and ensure team proficiency in consumer and small-business lending and deposit account opening, including use of dashboards to monitor and measure performance.
Perform other duties as assigned.