Community Branch Manager

First Interstate BancSystem • Denver, CO

8d • Onsite

About The Position

The Community Branch Manager is responsible for delivering outstanding client service, achieving growth goals, maintaining operational efficiency, and developing branch employees. The position typically oversees branches with deposits up to $100 million and develops client relationships through a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. This position is located at First Interstate Bank’s Cherry Creek branch in Denver, Colorado.

The manager oversees one or more branches within a market, ensuring consistent performance, employee engagement, and operational soundness. They manage branch employees’ selection, placement, performance, development, promotion, and termination in close collaboration with the Community Market Leader, and coach employees to develop proficiency in consumer and small-business lending and deposit account opening.

The role requires a high school diploma or GED and 4–6 years of banking experience, including supervisory or management experience. An associate’s degree is preferred. Consumer and small-business lending origination experience is preferred. A valid driver’s license is required, and Registered Mortgage Loan Originator status under the SAFE Act is required within 30 days. Notary certification is preferred.

The anticipated annual pay range in Colorado is $67,870–$105,270, depending on job-related knowledge, skills, experience, education, and geographic location. The role is also eligible for annual discretionary cash bonuses. Work hours vary based on scheduling and business needs, and travel is as needed. The physical environment includes moderate noise; listed physical activities include frequent keyboard and mouse use, handling, hearing, standing, and talking, with occasional lifting up to 25 pounds, sitting, and walking.

Requirements

• High school diploma or GED.
• 4–6 years of banking industry experience, including supervisory or management experience.
• Demonstrated ability to manage branch-level P&L, interpret financial trends, and drive performance outcomes.
• Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
• Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
• Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
• Demonstrated ability to identify client needs and recommend appropriate financial solutions.
• Valid driver’s license.
• Registered Mortgage Loan Originator per the SAFE Act within 30 days.
• Ability to perform the essential duties, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

• Associate’s degree.
• Consumer and small-business lending origination experience.
• Notary certification.

Responsibilities

• Facilitate integrated delivery of financial services and products, including customized lending, cash management, and investment management, by referring clients to appropriate departments or divisions.
• Manage effective use of client relationship management software, recording appropriate activities, incidents, referrals, and marketing.
• Manage and foster growth in the branch’s top client relationships.
• Identify and document referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, using 360 View.
• Build client relationships through outbound and proactive measures.
• Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small-business credit cards.
• Process new consumer and small-business loan requests.
• Keep current on regulation changes, follow bank policies and procedures, comply with regulations, and complete required annual or job-specific training.
• Participate in and enforce branch security requirements in accordance with the bank’s security policy.
• Ensure operational efficiency, compliance, and quality standards are met.
• Model and foster First Interstate Bank’s corporate culture, taking personal initiative and supporting the bank’s vision, mission, and values.
• Participate in volunteer activities and financial education, and help ensure positive community relations in the branch market area in coordination with other branches.
• Perform other duties as assigned.
• Manage one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.
• Manage branch employees’ selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
• Coach employees, provide performance feedback and development, and ensure proficiency in consumer and small-business lending and deposit account opening, including effective use of dashboards to monitor performance.

Benefits

• Paid time off, approximately 18 days per year for new hires, inclusive of paid sick time.
• Up to 11 paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short-term and long-term disability benefits.
• Life insurance.
• Flexible spending accounts.
• Health savings account.
• Employee assistance program.
• Annual discretionary cash bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED