Community Branch Manager

First Interstate BancSystem•Boise, ID

3d•Onsite

About The Position

The Community Branch Manager is responsible for outstanding client service, branch growth, operational efficiency, and employee development, typically at branches with deposits up to $100 million. The role develops and maintains client relationships through a full range of banking services, emphasizing customer experience, digital banking adoption, and compliant sales practices. The manager oversees one or more branches within a market, supporting consistent performance, employee engagement, and operational soundness. They manage branch employees throughout the employment lifecycle and work closely with the Community Market Leader. The position is located at the Ustick Marketplace branch in Meridian, Idaho.

Requirements

High school diploma or GED.
4–6 years of banking industry experience, including supervisor or management experience.
Demonstrated ability to manage branch-level profit and loss, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate banking solutions.
Demonstrated ability to identify client needs and recommend appropriate financial solutions.
Valid driver’s license.
Registered Mortgage Loan Originator per the SAFE Act within 30 days.

Nice To Haves

Associate’s degree.
Consumer and small business lending origination experience.
Notary certification.

Responsibilities

Facilitate delivery of financial services and products, including lending, cash management, and investment management, by referring clients to appropriate departments or divisions.
Manage use of client relationship management software to record activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify and document referrals to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business deposit accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Process new consumer and small business loan requests.
Stay current on regulations, follow bank policies and procedures, and complete required training.
Comply with applicable bank regulations and participate in and enforce branch security policies.
Ensure operational efficiency, compliance, and quality standards.
Learn and foster the bank’s corporate culture, vision, mission, and values, and set a positive example.
Participate in volunteer activities and financial education.
Support positive community relations and coordinate with other branches in the market.
Perform other duties as assigned.
Manage one or more branches, ensuring consistent performance execution, employee engagement, and operational soundness.
Manage employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
Coach employees, provide performance feedback and development, and build team proficiency in consumer and small business lending and deposit account opening.