Automotive Service Advisor Jobs

About The Position

Requirements

• Maintain a professional appearance and demonstrate the ability to work in a process-driven environment.
• Possess a valid driver’s license or obtain one within 30 days of the hire date.
• Be able to work at least five days per week, including Saturdays.

Nice To Haves

• Prior experience as a Service Advisor is helpful but not required.

Responsibilities

• Greet customers promptly and professionally in person and by telephone using the company’s standardized customer service techniques.
• Listen to and document customer concerns, inspect vehicles, and review service history to identify and verify service needs.
• Recommend services according to the appropriate level of knowledge.
• Clearly communicate technicians’ additional recommendations and document all recommendations in customer files.
• Promote appropriate services, parts, and accessories by demonstrating an understanding of the products and related service requirements.
• Provide accurate quotes, including service costs and completion times.
• Update customers throughout the day on the status of their services.
• Follow proper checkout procedures, review the completed multi-point inspection, and explain applicable warranties.
• Conduct follow-up calls concerning repairs and declined services to ensure customer satisfaction.
• Track new returns, core returns, and warranty parts for individual customers.
• Perform other duties as assigned.

Benefits

• Competitive bi-weekly pay
• Tuition reimbursement
• Paid vacation and sick time
• Six paid holidays
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) retirement savings plan with company match
• Discounted services on personal and immediate family vehicles
• Opportunity for advancement