Automotive Service Advisor

White's Auto Mall•Hopkinsville, KY

22d

About The Position

The Automotive Service Advisor at White's Auto Mall serves as the liaison between customers and the service department. The role focuses on providing exceptional customer service, coordinating communication and service work, and achieving sales targets. The primary goal is to create a positive customer experience and maintain strong customer relationships to support business growth. This is a full-time position with a competitive base salary plus commission based on sales performance. White's Auto Mall offers medical, dental, vision, and 401(k) options.

Requirements

High school diploma or equivalent; a college degree is preferred.
At least 2 years of previous experience as a service advisor in the automotive industry.
Excellent communication, interpersonal, and customer service skills.
Strong sales and negotiation abilities, with a proven track record of achieving sales targets.
Knowledge of automotive systems and repairs.
Proficiency in computer systems and software, including Reynolds & Reynolds / CDK.
Ability to multitask, prioritize, and manage time effectively.
Ability to work flexible hours, including weekends.
Valid driver's license and clean driving record.

Nice To Haves

College degree.

Responsibilities

Greet customers and provide a warm welcome to the dealership.
Serve as the primary point of contact for customers with vehicle maintenance and repair inquiries.
Consult with customers to determine service needs and recommend services.
Provide accurate estimates for requested services.
Schedule appointments, coordinate work with technicians, and follow up on service progress and completion.
Inform customers about vehicle status and necessary repairs or maintenance.
Promote and sell additional services and products.
Monitor and report key performance indicators related to sales and customer satisfaction.
Maintain knowledge of dealership products, services, prices, and promotions.
Keep detailed and accurate records of customer interactions and service history.
Stay updated on industry trends, market changes, and developments in automotive services.