Automotive Service Advisor

Kerry Toyota•Florence, KY

About The Position

Service Advisors assist customers throughout the service process, from determining their needs in the Service Department to ensuring they have a positive experience. They serve as the primary resource for customers’ vehicle service needs. Outgoing, upbeat personalities tend to be most successful in this position. Applicants must possess a valid driver’s license and a satisfactory driving record, and be willing to submit to a pre-employment background check and drug test. The employer is committed to providing a safe, drug-free work environment and is an equal opportunity employer.

Requirements

Valid commercial driver’s license and clean driving record.
Ability to concentrate and accomplish tasks despite interruptions.
Multitasking skills.
Proficient use of computers and business machines.
Applicants must possess a valid driver’s license and a satisfactory driving record.
Applicants must be willing to submit to a pre-employment background check and drug test.

Nice To Haves

Automotive service advisor experience is a plus, but not required.

Responsibilities

Meet with customers and determine their vehicle repair and service needs.
Build customer relationships to increase customer satisfaction.
Maintain company standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Increase profitability by maximizing sales and executing retail promotions.
Oversee technicians working on customers’ vehicles, including time management and efficiency, parts ordering, and job completion times.