Automotive Service Advisor

Asbury Automotive Group • Woodbridge, VA

9d

About The Position

As a Service Advisor at Koons KIA Woodbridge, you will serve as the face of the dealership for service customers. You will present and sell needed products and services professionally while following the manufacturer’s published maintenance schedule and requirements. The role involves building customer rapport to promote satisfaction and retention, providing vehicle maintenance guidance and accurate repair estimates, and coordinating repair timelines with customers and technicians. The Service Advisor also schedules appointments, answers service calls, follows up with customers, and adheres to warranty procedures, customer satisfaction goals, and applicable laws and company policies. The position requires managing a fast-paced work environment with limited supervision.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening, including a background check and drug test.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturers’ specifications.
• Generate and provide customers with complete and accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-follow-up procedures to encourage return visits, increase sales, and support customer satisfaction.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly while maintaining the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goals for district, regional, and national scores.
• Comply with applicable federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Weekly pay; stated pay range from $80,000 to $120,000.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole Life and Term Life Insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Community service initiatives with paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed