Automotive Service Advisor

Haley Automotive Group • Farmville, VA

8d

About The Position

The Automotive Service Advisor acts as a liaison between customers and the service department. The role involves greeting customers, understanding their vehicles’ needs, and communicating those needs to technicians. The advisor explains repair and maintenance options, provides cost estimates, coordinates service appointments, and keeps customers informed throughout the repair process. Administrative duties include writing repair orders, managing warranties, and ensuring customer satisfaction.

Requirements

• Excellent listening and verbal communication skills to explain technical information to customers and coordinate with staff.
• Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Strong interpersonal and customer-service skills to handle customer stress and build long-term loyalty.
• Ability to multitask, manage time effectively, and maintain accurate records.
• Ability to quickly diagnose and resolve issues for customers and the service department.
• Valid and clean driver’s license (required).

Nice To Haves

• Automotive Service Excellence (ASE) certifications (preferred or required status is unclear in the description).
• Manufacturer training (preferred).

Responsibilities

• Greet customers, listen to their concerns, and build trusting relationships.
• Inspect vehicles and assess service needs.
• Translate customer concerns into clear instructions for technicians.
• Manage service appointments and coordinate with technicians to support an efficient workflow.
• Communicate repair progress and timelines to customers.
• Explain required services, maintenance schedules, and repair options in an understandable way.
• Provide written cost estimates and obtain customer approval for repairs.
• Process and verify accurate repair orders and invoices.
• Administer new and used vehicle warranty repairs.
• Follow up with customers after service to ensure satisfaction.
• Serve as a central point of contact among customers, the service manager, technicians, and the parts department.
• Identify repeat repairs and work with technicians to find cost-effective solutions for customers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed