Automotive Service Advisor
About The Position
Gills Point S is seeking an Automotive Service Advisor to serve as the primary connection between customers and the service team. The role combines automotive knowledge, communication, and sales skills to provide an excellent customer experience, help customers make informed decisions about vehicle maintenance and repairs, and support technicians and shop operations. The advisor works in a fast-paced environment and builds lasting customer relationships through honest recommendations that prioritize safety, reliability, and vehicle performance. The position involves customer service and sales, coordinating repair orders and service appointments, communicating with technicians, and supporting an organized and efficient service department. Work takes place inside the shop and outdoors in varying weather conditions. The listed pay is $18–$21 per hour, depending on experience.
Requirements
- High school diploma or GED required.
- Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
- Outstanding communication and relationship-building skills.
- Ability to build customer trust and confidently recommend products and services.
- Strong organizational and multitasking skills.
- Valid driver's license with an acceptable driving record.
- Willingness to pursue TIA Certification with company support.
- Ability to frequently stand, walk, bend, kneel, and lift up to 75 pounds.
- Ability to work inside the shop and outdoors in varying weather conditions.
Nice To Haves
- Previous customer service experience in an automotive, tire, or related service environment.
- Technical or vocational automotive training.
- Experience using POS and shop management software.
Responsibilities
- Greet customers professionally and create a welcoming service experience.
- Listen to customer concerns and perform vehicle walk-arounds to identify maintenance and tire needs.
- Provide honest recommendations that prioritize vehicle safety, reliability, and long-term performance.
- Prepare accurate estimates and explain recommended tires, maintenance, and repair services.
- Recommend additional services when they provide genuine value to the customer.
- Answer questions and educate customers about tire care, preventative maintenance, and vehicle health.
- Follow up with customers during repairs to provide updates and ensure satisfaction.
- Resolve customer concerns professionally.
- Create detailed repair orders and accurately communicate customer concerns to technicians.
- Coordinate service appointments and manage workflow to maximize shop productivity.
- Collaborate with technicians to support accurate diagnoses and timely repairs.
- Order tires and monitor inventory availability to support customer needs.
- Process invoices, explain completed work, and review final recommendations with customers.
- Develop working knowledge of Service Technician I responsibilities and retail and commercial tire services.
- Maintain accurate customer records and repair documentation.
- Support a clean, organized, and efficient service department.
- Contribute to a positive team environment focused on customer satisfaction and operational excellence.
- Safely operate shop equipment and follow company safety policies.
Benefits
- Paid time off.
- Ongoing training and career advancement.
- Medical, dental, and vision insurance.
- Short-term and long-term disability insurance.
- Life and accident insurance.
- 401(k) with company match.
- Family-oriented culture.
- Opportunities to grow an automotive career.
- Company support for pursuing TIA Certification.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
