Service Advisor - Dave Smith CDA

Sonic Automotive•Coeur d'Alene, ID

2d•$72,000 - $120,000

About The Position

The Service Advisor schedules service appointments and gathers customer and vehicle information before arrival when possible. The advisor greets customers promptly and courteously, prepares accurate written estimates for labor and parts, and establishes promised completion times. They monitor repair progress, communicate changes in estimates or timing, explain costs and time requirements, and obtain authorization before additional work is performed. The role may involve test-driving vehicles or referring them to a test technician. The Service Advisor advises customers on vehicle care and manufacturer-recommended maintenance, maintains customer satisfaction and dealership service-hour standards, and follows applicable regulations and company safety procedures. Accidents must be reported immediately to a manager or supervisor.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Authorization to work in the United States.
Ability to perform duties and responsibilities safely.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
Valid driver license.

Nice To Haves

ASE certification preferred.
Sales experience preferred.

Responsibilities

Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers in a timely, friendly manner.
Provide complete and accurate written cost estimates for labor and parts, and establish promised times.
Check repair progress throughout the day and contact customers about estimate or timing changes.
Explain cost and time requirements and obtain authorization before performing additional repairs.
Test-drive vehicles or refer them to a test technician as necessary.
Maintain a Customer Satisfaction Index rating comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and manufacturer-recommended maintenance using maintenance menus.
Meet the dealership-prescribed standard for hours per customer repair order written.
Follow applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.