Service Advisor - Dave Smith CDA

Sonic Automotive•Coeur d'Alene, ID

About The Position

The Service Advisor schedules service appointments and gathers customer and vehicle information before arrival when possible. The role greets customers promptly and courteously, prepares accurate written estimates for labor and parts, and establishes promised completion times. The Service Advisor monitors repair progress, contacts customers about changes to estimates or timing, explains costs and requirements, and obtains authorization before additional repairs. The role may test-drive vehicles or refer them to a test technician, advises customers about vehicle care and manufacturer-recommended maintenance, and works to maintain customer satisfaction and dealership standards for hours per repair order. The position also requires following applicable regulations and company safety procedures, including promptly reporting accidents. The position is with Frontier Leasing and Sales, a Sonic Automotive family dealership. The stated annual salary range is $72,000 to $120,000.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Authorization to work in the USA.
Ability to perform duties and responsibilities safely.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report, and to hold a valid driver's license.

Nice To Haves

ASE certification.
Sales experience.

Responsibilities

Schedule service appointments.
Obtain customer and vehicle data before arrival when possible.
Greet customers in a timely, friendly manner.
Provide complete and accurate written cost estimates for labor and parts.
Establish promised completion times.
Check repair progress throughout the day.
Contact customers about changes in estimates or promised times, explain costs and timing, and obtain authorization before performing additional repairs.
Test-drive vehicles or refer them to a test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and manufacturer-recommended maintenance using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Follow federal, state, and local regulations, including regulations concerning hazardous-waste disposal and OSHA right-to-know.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.