Automotive Service Advisor Jobs

About The Position

Requirements

• Customer service, receptionist, administrative, retail sales, hospitality, or automotive experience preferred.
• Strong communication skills, both in person and over the phone.
• Ability to build customer relationships and demonstrate empathy.
• Professional phone and email etiquette.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Basic automotive knowledge or interest in learning automotive terminology.
• Computer proficiency, including Microsoft Office and dealership software systems.

Nice To Haves

• High School Diploma or equivalent.
• Automotive Technology coursework or related experience is a plus.
• Previous experience in a dealership, service department, call center, or customer-facing environment preferred.
• No certifications required.

Responsibilities

• Greet customers professionally and create a positive service experience.
• Assist with appointment scheduling and calendar management.
• Answer customer questions and provide updates throughout the service process.
• Prepare and manage repair order documentation.
• Coordinate communication between customers, service advisors, and technicians.
• Perform data entry and maintain accurate service records.
• Assist with payment processing and cash handling.
• Support daily service lane operations and customer satisfaction initiatives.

Benefits

• Medical, Dental & Vision Insurance
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off (PTO)
• Paid Holidays
• Employee Vehicle Purchase Program
• Employee Parts & Service Discounts
• 401(k) Retirement Savings Plan
• Company-Paid Life Insurance
• Career Growth & Advancement Opportunities