Automotive Service Advisor - CDJR
Antwerpen Automotive•Baltimore, MD
•Onsite
About The Position
Antwerpen Automotive is hiring an Automotive Service Advisor specializing in Chrysler, Dodge, Jeep, and Ram (CDJR) vehicles in Baltimore, Maryland. The advisor is the primary point of contact for customers seeking automotive service and helps ensure a positive customer experience while coordinating service appointments and communication between clients and the service team. The role contributes to maintaining the service department’s standards through attentive customer service, accurate documentation, and efficient coordination.
Requirements
- Previous experience as a Service Advisor or in an automotive-industry customer service role is preferred.
- Strong knowledge of CDJR vehicles and automotive service terminology is highly desirable.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks in a high-volume service environment.
- Proficiency with computer systems and software related to automotive service management.
- Strong attention to detail and organizational skills.
- Valid driver’s license and reliable transportation.
- Must be at least 18 years old and authorized to work in the United States.
- Must be insurable by the company and pass a mandatory background check and drug screen.
Nice To Haves
- Previous experience as a Service Advisor or in a customer service role within the automotive industry.
- Strong knowledge of CDJR vehicles and automotive service terminology.
Responsibilities
- Greet customers promptly and professionally, providing a positive and welcoming experience.
- Listen to customer concerns and accurately document vehicle issues and service requests.
- Schedule service appointments and coordinate with technicians to support timely repairs and maintenance.
- Provide customers with clear, detailed estimates of repair costs and timelines.
- Communicate with customers throughout the service process and follow up to check their satisfaction.
- Maintain accurate service records and documentation in the dealership’s system.
- Promote additional products or services when appropriate to support customer satisfaction and dealership revenue.
- Collaborate with parts and service teams to resolve issues efficiently.
Benefits
- Medical, dental, vision, and disability insurance.
- 401(k) retirement plan.
- Paid vacation after one year.
- Paid sick days available upon hire.
- Employee discounts on vehicle purchases and services.
- Opportunities for professional development and advancement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
